WhatsApp integration (coming soon)
WhatsApp for Hushdesk is coming soon. See how WhatsApp chats will become tickets, what to offer customers today and how to vote for it.
Last updated 2 min readComing soon
Many shoppers would rather message on WhatsApp than email. The Hushdesk integration will bring WhatsApp Business conversations into your inbox as tickets. This page explains what it will do once it is built, how to get close to it today and how to ask for it.
WhatsApp is coming soon. It is listed in Settings > Apps under Channels so teams can vote for it. Nothing connects to WhatsApp yet.
Before you start
- Who can do this: agents, admins and owners can vote and send requests. Viewers can read the card.
- Plan: all plans.
- What you need: nothing to vote. For today's workaround, see below.
Step by step
- Open Settings > Apps and search for WhatsApp, or open
/app/settings/apps?app=whatsapp. - Read What it adds and What Hushdesk can access.
- Press I want this. A message confirms Vote counted.
- Press Tell us how you’d use it to describe what your team needs, and add an Email for our reply (optional).
- Press Send request and follow it under Your integration requests.
What happens next
Your vote is recorded and the card shows how many requests your team has made. When WhatsApp is built, your request's status changes to Live and this page becomes a setup guide.
What WhatsApp will add
- WhatsApp chats as tickets.
- Templates for messages after 24 h.
What Hushdesk will access
- Send and receive messages on your WhatsApp Business number.
It is planned to connect with a one-click sign-in to Meta.
Workaround today
Offer live chat on your store, which works on any phone without an account. Keep answering WhatsApp in the WhatsApp Business app for now.
Tips
- Mention your store chat in your WhatsApp Business away message.
- Vote and say how many WhatsApp messages you get each week.
Troubleshooting
"Viewers can look but not change anything. Ask an admin for agent access."
Viewers cannot vote. Ask an admin for the agent role.
"Unknown app"
The app is no longer marked Soon, perhaps because it went live. Refresh Settings > Apps.
Frequently asked questions
Does Hushdesk integrate with WhatsApp?
Not yet. WhatsApp is listed in the Hushdesk app directory as coming soon. Its card in the directory promises "WhatsApp chats as tickets". Today, live chat on your store gives shoppers a similar instant channel. You can vote for it in Settings, Apps, so our team knows your store needs it.
When will the WhatsApp integration be available?
There is no release date yet. Apps marked Soon are built in the order teams ask for them, so votes and written requests decide what comes next. Press I want this on the WhatsApp card in Settings, Apps, and describe how your team would use it.
What will Hushdesk be able to access in WhatsApp?
It will send and receive messages on your WhatsApp Business number, as listed under What Hushdesk can access on the WhatsApp card. It is planned to connect with a one-click sign-in to Meta. As with every Hushdesk app, keys will be stored encrypted and each connection recorded in your audit log.
What can I offer customers who want to message us today?
Live chat on your store. It works on phones without an app or account, and replies appear in real time on both sides. Install it in a few minutes from Settings, Chat widget. Keep your WhatsApp Business app for existing conversations until the WhatsApp channel arrives in Hushdesk.
How do I find out when WhatsApp is ready?
Vote with I want this on the WhatsApp card, then press Tell us how you'd use it and add an email for our reply. Your request appears under Your integration requests with a status that changes to Live when WhatsApp can be connected. This page is updated at the same time.
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Still stuck?
Chat with the Hushdesk team. A person answers on every plan.