Forward any email inbox to Hushdesk

In Gmail, open Settings, See all settings, then Forwarding and POP/IMAP, and add your Hushdesk forwarding address. Gmail emails a confirmation code to that address; Hushdesk shows it in the setup wizard within seconds. Paste it into Gmail, choose to forward a copy of incoming mail, and save.

In Outlook on the web, open Settings, Mail, Forwarding, turn on Enable forwarding, paste your Hushdesk forwarding address and tick Keep a copy of forwarded messages. Microsoft 365 blocks forwarding to outside addresses by default, so an admin may first need to allow it in the outbound anti-spam policy.

Your Google Workspace admin has turned off automatic forwarding. They can allow it in the Admin console under Apps, Google Workspace, Gmail, End user access, Automatic forwarding. If your support address is a Google Group rather than a mailbox, add the Hushdesk forwarding address as a member of the group instead.

No. Hushdesk works by forwarding: your mailbox sends a copy of incoming mail to your private Hushdesk forwarding address. Hushdesk never signs in to your mailbox and never asks for a password or app password, so it only ever sees the messages you forward to it.

No, as long as you keep a copy in your mailbox, which every Hushdesk guide tells you to do. Gmail, Outlook and Zoho each have a keep-a-copy option. Your original mailbox stays a complete archive, while Hushdesk receives its own copy of each message to turn into tickets.

Yes, when your support address is on your own domain. Add the DKIM and Return-Path records Hushdesk gives you, and once the check passes, replies go out as support@yourstore.com. Until then they go from a Hushdesk sending address that shows your store’s name, and customer answers still come back to the ticket.

Only Google may send mail as a gmail.com address, so no helpdesk can verify it. Hushdesk sends your replies from a shared Hushdesk address with your store’s name, and customer answers still return to the same ticket. Moving support to your own domain, such as support@yourstore.com, lets replies come from that address.

Hushdesk needs a DKIM record (TXT) that proves the email is yours and a Return-Path record (CNAME) that handles bounces. Add them where you manage DNS for your domain, such as your registrar, Shopify domains or Cloudflare. The live check in Hushdesk also reports SPF and DMARC, so you see the full picture.

Hushdesk matches each incoming email in order: first by the In-Reply-To and References headers, then by a ticket tag in the reply address, then by the same subject from the same sender within seven days. Only when nothing matches does it open a new ticket, so replies land in the existing conversation.

Use the Check it works step in the setup wizard. Hushdesk sends a short test email to your support address; if forwarding is on, it comes straight back and the step turns green. Settings also shows when the last real customer email arrived, so a forward that breaks later is easy to spot.

Yes. Hushdesk recognises out-of-office replies, bounces and its own outgoing mail and never turns them into tickets, so two autoresponders cannot reply to each other forever. If an email is delivered twice, the duplicate is recognised by its Message-ID and ignored instead of opening a second ticket.

Yes. In Zoho Mail, add the forwarding address under Settings, Mail Forwarding and POP/IMAP, then enter the verification code Hushdesk shows. In Hostinger’s hPanel, open Emails, pick your domain, open Forwarders and create one from your support address to the Hushdesk address. cPanel hosts work the same way.