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Facebook Messenger integration (coming soon)

Facebook Messenger for Hushdesk is coming soon. See how page messages and comments will become tickets, the workaround today and voting.

Last updated 2 min readComing soon

On this page

Facebook page messages and comments are still a busy channel for many stores. The Hushdesk integration will bring Messenger chats and page comments into the inbox as tickets. This page explains what it will do once it is built, how to get close to it today and how to ask for it.

Facebook Messenger is coming soon. It is listed in Settings > Apps under Channels so teams can vote for it. Nothing connects to Facebook Messenger yet.

Before you start

  • Who can do this: agents, admins and owners can vote and send requests. Viewers can read the card.
  • Plan: all plans.
  • What you need: nothing to vote. For today's workaround, see below.

Step by step

  1. Open Settings > Apps and search for Facebook Messenger, or open /app/settings/apps?app=messenger.
  2. Read What it adds and What Hushdesk can access.
  3. Press I want this. A message confirms Vote counted.
  4. Press Tell us how you’d use it to describe what your team needs, and add an Email for our reply (optional).
  5. Press Send request and follow it under Your integration requests.

What happens next

Your vote is recorded and the card shows how many requests your team has made. When Facebook Messenger is built, your request's status changes to Live and this page becomes a setup guide.

What Facebook Messenger will add

  • Messenger chats and comments as tickets.

What Hushdesk will access

  • Read and reply to page messages.

It is planned to connect with a one-click sign-in to Meta.

Workaround today

Use Meta Business Suite for Messenger, and move order questions to email or store chat so they land in Hushdesk.

Tips

  • Set an instant reply in Messenger with your support email.
  • Vote for Messenger if your page gets daily messages.

Troubleshooting

"Viewers can look but not change anything. Ask an admin for agent access."

Viewers cannot vote. Ask an admin for the agent role.

"Unknown app"

The app is no longer marked Soon, perhaps because it went live. Refresh Settings > Apps.

Frequently asked questions

Does Hushdesk integrate with Facebook Messenger?

Not yet. Facebook Messenger is listed in the Hushdesk app directory as coming soon. Its card in the directory promises "Messenger chats and comments as tickets". Today, answer in Meta Business Suite and move order questions to email or chat. You can vote for it in Settings, Apps, so our team knows your store needs it.

When will the Facebook Messenger integration be available?

There is no release date yet. Apps marked Soon are built in the order teams ask for them, so votes and written requests decide what comes next. Press I want this on the Facebook Messenger card in Settings, Apps, and describe how your team would use it.

What will Hushdesk be able to access in Facebook Messenger?

It will read and reply to page messages, as listed under What Hushdesk can access on the Facebook Messenger card. It is planned to connect with a one-click sign-in to Meta. As with every Hushdesk app, keys will be stored encrypted and each connection recorded in your audit log.

Can I answer Facebook messages from Hushdesk today?

Not yet. Answer them in Meta Business Suite or the Messenger app. For order problems, ask the customer to email your support address or use chat on your store, so the conversation and its order details live in Hushdesk where the whole team can see them.

How do I find out when Facebook Messenger is ready?

Vote with I want this on the Facebook Messenger card, then press Tell us how you'd use it and add an email for our reply. Your request appears under Your integration requests with a status that changes to Live when Facebook Messenger can be connected. This page is updated at the same time.

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