TikTok Shop integration (coming soon)
TikTok Shop for Hushdesk is coming soon. See how buyer messages and orders will reach the inbox, what to do today and how to vote for it.
Last updated 2 min readComing soon
TikTok Shop buyers message sellers about their orders inside TikTok. The Hushdesk integration will bring those buyer messages into the inbox and show TikTok Shop orders on the profile. This page explains what it will do once it is built, how to get close to it today and how to ask for it.
TikTok Shop is coming soon. It is listed in Settings > Apps under Channels so teams can vote for it. Nothing connects to TikTok Shop yet.
Before you start
- Who can do this: agents, admins and owners can vote and send requests. Viewers can read the card.
- Plan: all plans.
- What you need: nothing to vote. For today's workaround, see below.
Step by step
- Open Settings > Apps and search for TikTok Shop, or open
/app/settings/apps?app=tiktok. - Read What it adds and What Hushdesk can access.
- Press I want this. A message confirms Vote counted.
- Press Tell us how you’d use it to describe what your team needs, and add an Email for our reply (optional).
- Press Send request and follow it under Your integration requests.
What happens next
Your vote is recorded and the card shows how many requests your team has made. When TikTok Shop is built, your request's status changes to Live and this page becomes a setup guide.
What TikTok Shop will add
- Buyer messages as tickets.
- TikTok Shop orders on the profile.
What Hushdesk will access
- Read and reply to buyer messages.
It is planned to connect with a one-click sign-in to TikTok.
Workaround today
Answer in TikTok Shop Seller Center. Use Hushdesk for email and chat from the same customers, and note TikTok order numbers on their tickets.
Tips
- Watch TikTok's response time targets; they are separate from your Hushdesk SLAs.
- Vote and tell us your monthly TikTok order volume.
Troubleshooting
"Viewers can look but not change anything. Ask an admin for agent access."
Viewers cannot vote. Ask an admin for the agent role.
"Unknown app"
The app is no longer marked Soon, perhaps because it went live. Refresh Settings > Apps.
Frequently asked questions
Does Hushdesk integrate with TikTok Shop?
Not yet. TikTok Shop is listed in the Hushdesk app directory as coming soon. Its card in the directory promises "Buyer messages as tickets". Today, keep answering buyer messages in TikTok Shop Seller Center. You can vote for it in Settings, Apps, so our team knows your store needs it.
When will the TikTok Shop integration be available?
There is no release date yet. Apps marked Soon are built in the order teams ask for them, so votes and written requests decide what comes next. Press I want this on the TikTok Shop card in Settings, Apps, and describe how your team would use it.
What will Hushdesk be able to access in TikTok Shop?
It will read and reply to buyer messages, as listed under What Hushdesk can access on the TikTok Shop card. It is planned to connect with a one-click sign-in to TikTok. As with every Hushdesk app, keys will be stored encrypted and each connection recorded in your audit log.
Where should we answer TikTok Shop buyers today?
In TikTok Shop Seller Center, which has its own response time expectations for sellers. Hushdesk cannot receive TikTok messages yet. If a buyer also emails your support address, note their TikTok order number on that ticket so the team has the full picture in one place.
How do I find out when TikTok Shop is ready?
Vote with I want this on the TikTok Shop card, then press Tell us how you'd use it and add an email for our reply. Your request appears under Your integration requests with a status that changes to Live when TikTok Shop can be connected. This page is updated at the same time.
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Still stuck?
Chat with the Hushdesk team. A person answers on every plan.