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PayPal integration (coming soon)

PayPal for Hushdesk is coming soon. See how disputes will arrive as tickets with the order attached, today's workaround and how to vote for it.

Last updated 2 min readComing soon

On this page

PayPal disputes have deadlines, so they must not get lost. The Hushdesk integration will turn disputes into tickets with the order attached and show transactions on the customer profile. This page explains what it will do once it is built, how to get close to it today and how to ask for it.

PayPal is coming soon. It is listed in Settings > Apps under Payments so teams can vote for it. Nothing connects to PayPal yet.

Before you start

  • Who can do this: agents, admins and owners can vote and send requests. Viewers can read the card.
  • Plan: all plans.
  • What you need: nothing to vote. For today's workaround, see below.

Step by step

  1. Open Settings > Apps and search for PayPal, or open /app/settings/apps?app=paypal.
  2. Read What it adds and What Hushdesk can access.
  3. Press I want this. A message confirms Vote counted.
  4. Press Tell us how you’d use it to describe what your team needs, and add an Email for our reply (optional).
  5. Press Send request and follow it under Your integration requests.

What happens next

Your vote is recorded and the card shows how many requests your team has made. When PayPal is built, your request's status changes to Live and this page becomes a setup guide.

What PayPal will add

  • Disputes as tickets.
  • Transaction details on the profile.

What Hushdesk will access

  • Read transactions and disputes.

It is planned to connect with a one-click sign-in to PayPal.

Workaround today

Route PayPal dispute emails to your support address. A rule can tag them and set Critical priority; with Slack connected, your team is alerted at once.

Tips

  • Put the dispute deadline in an internal note.
  • Keep a dispute view sorted by oldest first.

Troubleshooting

"Viewers can look but not change anything. Ask an admin for agent access."

Viewers cannot vote. Ask an admin for the agent role.

"Unknown app"

The app is no longer marked Soon, perhaps because it went live. Refresh Settings > Apps.

Frequently asked questions

Does Hushdesk integrate with PayPal?

Not yet. PayPal is listed in the Hushdesk app directory as coming soon. Its card in the directory promises "Disputes as tickets". Today, PayPal dispute emails sent to your support address become tickets. You can vote for it in Settings, Apps, so our team knows your store needs it.

When will the PayPal integration be available?

There is no release date yet. Apps marked Soon are built in the order teams ask for them, so votes and written requests decide what comes next. Press I want this on the PayPal card in Settings, Apps, and describe how your team would use it.

What will Hushdesk be able to access in PayPal?

It will read transactions and disputes, as listed under What Hushdesk can access on the PayPal card. It is planned to connect with a one-click sign-in to PayPal. As with every Hushdesk app, keys will be stored encrypted and each connection recorded in your audit log.

How do I make sure PayPal disputes are not missed today?

Send PayPal's dispute notification emails to your support address, so each dispute arrives in Hushdesk as a ticket. Add a rule that tags them dispute and sets Critical priority, which also posts them to Slack if it is connected. Respond to the dispute itself in PayPal's Resolution Center.

How do I find out when PayPal is ready?

Vote with I want this on the PayPal card, then press Tell us how you'd use it and add an email for our reply. Your request appears under Your integration requests with a status that changes to Live when PayPal can be connected. This page is updated at the same time.

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