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Skio integration (coming soon)

Skio for Hushdesk is coming soon. See how subscription changes will happen inside the inbox, today's workaround and how to vote for it.

Last updated 2 min readComing soon

On this page

Skio is a subscription platform for Shopify. The Hushdesk integration will show a customer's subscriptions on their profile and let agents skip, pause or cancel without leaving the inbox. This page explains what it will do once it is built, how to get close to it today and how to ask for it.

Skio is coming soon. It is listed in Settings > Apps under Subscriptions so teams can vote for it. Nothing connects to Skio yet.

Before you start

  • Who can do this: agents, admins and owners can vote and send requests. Viewers can read the card.
  • Plan: all plans.
  • What you need: nothing to vote. For today's workaround, see below.

Step by step

  1. Open Settings > Apps and search for Skio, or open /app/settings/apps?app=skio.
  2. Read What it adds and What Hushdesk can access.
  3. Press I want this. A message confirms Vote counted.
  4. Press Tell us how you’d use it to describe what your team needs, and add an Email for our reply (optional).
  5. Press Send request and follow it under Your integration requests.

What happens next

Your vote is recorded and the card shows how many requests your team has made. When Skio is built, your request's status changes to Live and this page becomes a setup guide.

What Skio will add

  • Subscriptions on the profile.
  • Skip, pause and cancel actions.

What Hushdesk will access

  • Read and update subscriptions.

It is planned to connect with an API key you create in Skio.

Workaround today

Send your Skio customer portal link with a macro, and make other changes in Skio directly. Record what you changed in an internal note.

Tips

  • Tag cancellations with a reason to spot patterns.
  • Use a rule to tag messages that mention "subscription".

Troubleshooting

"Viewers can look but not change anything. Ask an admin for agent access."

Viewers cannot vote. Ask an admin for the agent role.

"Unknown app"

The app is no longer marked Soon, perhaps because it went live. Refresh Settings > Apps.

Frequently asked questions

Does Hushdesk integrate with Skio?

Not yet. Skio is listed in the Hushdesk app directory as coming soon. Its card in the directory promises "Subscriptions on the profile". Today, make subscription changes in Skio and record them on the ticket. You can vote for it in Settings, Apps, so our team knows your store needs it.

When will the Skio integration be available?

There is no release date yet. Apps marked Soon are built in the order teams ask for them, so votes and written requests decide what comes next. Press I want this on the Skio card in Settings, Apps, and describe how your team would use it.

What will Hushdesk be able to access in Skio?

It will read and update subscriptions, as listed under What Hushdesk can access on the Skio card. It is planned to connect with an API key you create in Skio. As with every Hushdesk app, keys will be stored encrypted and each connection recorded in your audit log.

Can customers manage their Skio subscription without contacting us?

Usually yes, through Skio's customer portal. Send the portal link with a macro whenever someone asks to skip or pause, and handle anything unusual in Skio yourself. Note the change on the ticket, so the next agent sees what was done if the customer writes again.

How do I find out when Skio is ready?

Vote with I want this on the Skio card, then press Tell us how you'd use it and add an email for our reply. Your request appears under Your integration requests with a status that changes to Live when Skio can be connected. This page is updated at the same time.

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