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Yotpo integration (coming soon)

Yotpo for Hushdesk is coming soon. See how reviews and loyalty points will appear beside tickets, today's workaround and how to vote for it.

Last updated 2 min readComing soon

On this page

Yotpo runs reviews and loyalty programmes for many stores. The Hushdesk integration will show a customer's reviews, points and VIP tier next to their ticket, so agents can treat loyal customers accordingly. This page explains what it will do once it is built, how to get close to it today and how to ask for it.

Yotpo is coming soon. It is listed in Settings > Apps under Reviews so teams can vote for it. Nothing connects to Yotpo yet.

Before you start

  • Who can do this: agents, admins and owners can vote and send requests. Viewers can read the card.
  • Plan: all plans.
  • What you need: nothing to vote. For today's workaround, see below.

Step by step

  1. Open Settings > Apps and search for Yotpo, or open /app/settings/apps?app=yotpo.
  2. Read What it adds and What Hushdesk can access.
  3. Press I want this. A message confirms Vote counted.
  4. Press Tell us how you’d use it to describe what your team needs, and add an Email for our reply (optional).
  5. Press Send request and follow it under Your integration requests.

What happens next

Your vote is recorded and the card shows how many requests your team has made. When Yotpo is built, your request's status changes to Live and this page becomes a setup guide.

What Yotpo will add

  • Reviews, points and VIP tier on the profile.

What Hushdesk will access

  • Read reviews and loyalty.

It is planned to connect with an API key you create in Yotpo.

Workaround today

Look customers up in Yotpo by email. Tag known VIPs in Hushdesk so they stand out in views. Send review notification emails to your support address if you want reviews to become tickets.

Tips

  • Create a view for tickets tagged vip so loyal customers are answered first.
  • Note any points you give as a goodwill gesture in an internal note.

Troubleshooting

"Viewers can look but not change anything. Ask an admin for agent access."

Viewers cannot vote. Ask an admin for the agent role.

"Unknown app"

The app is no longer marked Soon, perhaps because it went live. Refresh Settings > Apps.

Frequently asked questions

Does Hushdesk integrate with Yotpo?

Not yet. Yotpo is listed in the Hushdesk app directory as coming soon. Its card in the directory promises "Reviews, points and VIP tier on the profile". Today, look customers up in Yotpo by the email shown on the ticket. You can vote for it in Settings, Apps, so our team knows your store needs it.

When will the Yotpo integration be available?

There is no release date yet. Apps marked Soon are built in the order teams ask for them, so votes and written requests decide what comes next. Press I want this on the Yotpo card in Settings, Apps, and describe how your team would use it.

What will Hushdesk be able to access in Yotpo?

It will read reviews and loyalty, as listed under What Hushdesk can access on the Yotpo card. It is planned to connect with an API key you create in Yotpo. As with every Hushdesk app, keys will be stored encrypted and each connection recorded in your audit log.

How can my team see a customer's Yotpo points today?

Search the customer email from the ticket sidebar in your Yotpo dashboard. To make loyal customers stand out in Hushdesk, tag them, for example vip, from the ticket or with a rule, so views and reports can treat them separately until the integration shows the tier automatically.

How do I find out when Yotpo is ready?

Vote with I want this on the Yotpo card, then press Tell us how you'd use it and add an email for our reply. Your request appears under Your integration requests with a status that changes to Live when Yotpo can be connected. This page is updated at the same time.

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