Trustpilot integration (coming soon)
Trustpilot for Hushdesk is coming soon. See how new reviews will arrive as tickets with replies posted back, today's workaround and voting.
Last updated 2 min readComing soon
Trustpilot reviews shape how new shoppers see your store. The Hushdesk integration will bring new reviews into the inbox as tickets and post your replies back to Trustpilot. This page explains what it will do once it is built, how to get close to it today and how to ask for it.
Trustpilot is coming soon. It is listed in Settings > Apps under Reviews so teams can vote for it. Nothing connects to Trustpilot yet.
Before you start
- Who can do this: agents, admins and owners can vote and send requests. Viewers can read the card.
- Plan: all plans.
- What you need: nothing to vote. For today's workaround, see below.
Step by step
- Open Settings > Apps and search for Trustpilot, or open
/app/settings/apps?app=trustpilot. - Read What it adds and What Hushdesk can access.
- Press I want this. A message confirms Vote counted.
- Press Tell us how you’d use it to describe what your team needs, and add an Email for our reply (optional).
- Press Send request and follow it under Your integration requests.
What happens next
Your vote is recorded and the card shows how many requests your team has made. When Trustpilot is built, your request's status changes to Live and this page becomes a setup guide.
What Trustpilot will add
- New reviews arrive as tickets.
- Replies are posted back to Trustpilot.
What Hushdesk will access
- Read reviews.
- Post replies.
It is planned to connect with a one-click sign-in to Trustpilot.
Workaround today
Send Trustpilot's review notification emails to your support address. Each becomes a ticket your team can track, while the public reply is written in Trustpilot. A rule can tag them "trustpilot" for a dedicated view.
Tips
- Reply privately to the customer from Hushdesk before replying publicly.
- Keep public replies short and offer to continue by email.
Troubleshooting
"Viewers can look but not change anything. Ask an admin for agent access."
Viewers cannot vote. Ask an admin for the agent role.
"Unknown app"
The app is no longer marked Soon, perhaps because it went live. Refresh Settings > Apps.
Frequently asked questions
Does Hushdesk integrate with Trustpilot?
Not yet. Trustpilot is listed in the Hushdesk app directory as coming soon. Its card in the directory promises "New reviews arrive as tickets". Today, Trustpilot notification emails sent to your support address become tickets. You can vote for it in Settings, Apps, so our team knows your store needs it.
When will the Trustpilot integration be available?
There is no release date yet. Apps marked Soon are built in the order teams ask for them, so votes and written requests decide what comes next. Press I want this on the Trustpilot card in Settings, Apps, and describe how your team would use it.
What will Hushdesk be able to access in Trustpilot?
It will read reviews and post replies, as listed under What Hushdesk can access on the Trustpilot card. It is planned to connect with a one-click sign-in to Trustpilot. As with every Hushdesk app, keys will be stored encrypted and each connection recorded in your audit log.
How do I reply to Trustpilot reviews today?
Reply in your Trustpilot business account. To make sure no review is missed, send Trustpilot's new-review notifications to your support address, so each review appears as a ticket in Hushdesk. Close the ticket once you have replied on Trustpilot, and note your public reply internally.
How do I find out when Trustpilot is ready?
Vote with I want this on the Trustpilot card, then press Tell us how you'd use it and add an email for our reply. Your request appears under Your integration requests with a status that changes to Live when Trustpilot can be connected. This page is updated at the same time.
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Still stuck?
Chat with the Hushdesk team. A person answers on every plan.