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Rebuy integration (coming soon)

Rebuy for Hushdesk is coming soon. See how product recommendations will reach chat replies, what to do today and how to vote for the app.

Last updated 1 min readComing soon

On this page

Rebuy personalises product recommendations. The Hushdesk integration will let the AI offer recommended products in chat replies. This page explains what it will do once it is built, how to get close to it today and how to ask for it.

Rebuy is coming soon. It is listed in Settings > Apps under Loyalty & upsell so teams can vote for it. Nothing connects to Rebuy yet.

Before you start

  • Who can do this: agents, admins and owners can vote and send requests. Viewers can read the card.
  • Plan: all plans.
  • What you need: nothing to vote. For today's workaround, see below.

Step by step

  1. Open Settings > Apps and search for Rebuy, or open /app/settings/apps?app=rebuy.
  2. Read What it adds and What Hushdesk can access.
  3. Press I want this. A message confirms Vote counted.
  4. Press Tell us how you’d use it to describe what your team needs, and add an Email for our reply (optional).
  5. Press Send request and follow it under Your integration requests.

What happens next

Your vote is recorded and the card shows how many requests your team has made. When Rebuy is built, your request's status changes to Live and this page becomes a setup guide.

What Rebuy will add

  • Recommended products in chat replies.

What Hushdesk will access

  • Read recommendations.

It is planned to connect with an API key you create in Rebuy.

Workaround today

Save macros with links to best sellers or collections for common "what should I buy" questions, and paste product links into chat replies.

Tips

  • Keep product macros up to date when collections change.
  • Proactive chat campaigns, in preview, are planned to help with product questions.

Troubleshooting

"Viewers can look but not change anything. Ask an admin for agent access."

Viewers cannot vote. Ask an admin for the agent role.

"Unknown app"

The app is no longer marked Soon, perhaps because it went live. Refresh Settings > Apps.

Frequently asked questions

Does Hushdesk integrate with Rebuy?

Not yet. Rebuy is listed in the Hushdesk app directory as coming soon. Its card in the directory promises "Recommended products in chat replies". Today, agents can share product links from your store in chat replies. You can vote for it in Settings, Apps, so our team knows your store needs it.

When will the Rebuy integration be available?

There is no release date yet. Apps marked Soon are built in the order teams ask for them, so votes and written requests decide what comes next. Press I want this on the Rebuy card in Settings, Apps, and describe how your team would use it.

What will Hushdesk be able to access in Rebuy?

It will read recommendations, as listed under What Hushdesk can access on the Rebuy card. It is planned to connect with an API key you create in Rebuy. As with every Hushdesk app, keys will be stored encrypted and each connection recorded in your audit log.

Can Hushdesk recommend products in chat today?

Not from Rebuy. Agents can paste product links into chat replies, and macros can hold links to popular products or collections for common questions such as gift ideas. The AI agent and Draft with AI write from your help articles and macros, so links you put there can be reused.

How do I find out when Rebuy is ready?

Vote with I want this on the Rebuy card, then press Tell us how you'd use it and add an email for our reply. Your request appears under Your integration requests with a status that changes to Live when Rebuy can be connected. This page is updated at the same time.

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