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ShipStation integration (coming soon)

ShipStation for Hushdesk is coming soon. See how label, carrier and shipment status will show on orders, and today's tracking workaround.

Last updated 2 min readComing soon

On this page

ShipStation prints labels and manages shipments for many stores. The Hushdesk integration will show the label, carrier and shipment status on the order card. This page explains what it will do once it is built, how to get close to it today and how to ask for it.

ShipStation is coming soon. It is listed in Settings > Apps under Shipping & tracking so teams can vote for it. Nothing connects to ShipStation yet.

Before you start

  • Who can do this: agents, admins and owners can vote and send requests. Viewers can read the card.
  • Plan: all plans.
  • What you need: nothing to vote. For today's workaround, see below.

Step by step

  1. Open Settings > Apps and search for ShipStation, or open /app/settings/apps?app=shipstation.
  2. Read What it adds and What Hushdesk can access.
  3. Press I want this. A message confirms Vote counted.
  4. Press Tell us how you’d use it to describe what your team needs, and add an Email for our reply (optional).
  5. Press Send request and follow it under Your integration requests.

What happens next

Your vote is recorded and the card shows how many requests your team has made. When ShipStation is built, your request's status changes to Live and this page becomes a setup guide.

What ShipStation will add

  • Label, carrier and shipment status on the order card.

What Hushdesk will access

  • Read shipments.

It is planned to connect with an API key you create in ShipStation.

Workaround today

Use 17TRACK for live status on orders whose tracking numbers reach your store. Look up labels and packing details in ShipStation by order number.

Tips

  • Make sure ShipStation marks orders as shipped in your store, so tracking numbers reach the order.
  • Use a tag for warehouse questions so you can see how many there are.

Troubleshooting

"Viewers can look but not change anything. Ask an admin for agent access."

Viewers cannot vote. Ask an admin for the agent role.

"Unknown app"

The app is no longer marked Soon, perhaps because it went live. Refresh Settings > Apps.

Frequently asked questions

Does Hushdesk integrate with ShipStation?

Not yet. ShipStation is listed in the Hushdesk app directory as coming soon. Its card in the directory promises "Label, carrier and shipment status on the order card". Today, carrier and tracking come from your store order, with 17TRACK for live status. You can vote for it in Settings, Apps, so our team knows your store needs it.

When will the ShipStation integration be available?

There is no release date yet. Apps marked Soon are built in the order teams ask for them, so votes and written requests decide what comes next. Press I want this on the ShipStation card in Settings, Apps, and describe how your team would use it.

What will Hushdesk be able to access in ShipStation?

It will read shipments, as listed under What Hushdesk can access on the ShipStation card. It is planned to connect with an API key you create in ShipStation. As with every Hushdesk app, keys will be stored encrypted and each connection recorded in your audit log.

Where do I see ShipStation shipment details today?

In ShipStation, searched by the order number shown in the ticket. When ShipStation passes tracking numbers back to your store, they appear on the order and 17TRACK can show the live carrier status on the order card, which answers most shipping questions without opening ShipStation.

How do I find out when ShipStation is ready?

Vote with I want this on the ShipStation card, then press Tell us how you'd use it and add an email for our reply. Your request appears under Your integration requests with a status that changes to Live when ShipStation can be connected. This page is updated at the same time.

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