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AfterShip integration (coming soon)

AfterShip for Hushdesk is coming soon. See how tracking and delivery dates will appear on orders, and use 17TRACK live status in the meantime.

Last updated 2 min readComing soon

On this page

AfterShip tracks shipments and estimates delivery dates. The Hushdesk integration will show tracking and estimated delivery on each order, and alert your team to delays before customers write in. This page explains what it will do once it is built, how to get close to it today and how to ask for it.

AfterShip is coming soon. It is listed in Settings > Apps under Shipping & tracking so teams can vote for it. Nothing connects to AfterShip yet.

Before you start

  • Who can do this: agents, admins and owners can vote and send requests. Viewers can read the card.
  • Plan: all plans.
  • What you need: nothing to vote. For today's workaround, see below.

Step by step

  1. Open Settings > Apps and search for AfterShip, or open /app/settings/apps?app=aftership.
  2. Read What it adds and What Hushdesk can access.
  3. Press I want this. A message confirms Vote counted.
  4. Press Tell us how you’d use it to describe what your team needs, and add an Email for our reply (optional).
  5. Press Send request and follow it under Your integration requests.

What happens next

Your vote is recorded and the card shows how many requests your team has made. When AfterShip is built, your request's status changes to Live and this page becomes a setup guide.

What AfterShip will add

  • Tracking and EDD on each order.
  • Delay alerts open proactive tickets.

What Hushdesk will access

  • Read trackings.

It is planned to connect with an API key you create in AfterShip.

Workaround today

Connect 17TRACK for live parcel status on the order card. Keep AfterShip for your branded tracking page and delivery notifications to customers.

Tips

  • Link the order to the ticket so tracking macros use the right parcel.
  • A macro with {{order.tracking_url}} answers most "where is my order" emails in one click.

Troubleshooting

"Viewers can look but not change anything. Ask an admin for agent access."

Viewers cannot vote. Ask an admin for the agent role.

"Unknown app"

The app is no longer marked Soon, perhaps because it went live. Refresh Settings > Apps.

Frequently asked questions

Does Hushdesk integrate with AfterShip?

Not yet. AfterShip is listed in the Hushdesk app directory as coming soon. Its card in the directory promises "Tracking and EDD on each order". Today, 17TRACK gives live parcel status inside the order card. You can vote for it in Settings, Apps, so our team knows your store needs it.

When will the AfterShip integration be available?

There is no release date yet. Apps marked Soon are built in the order teams ask for them, so votes and written requests decide what comes next. Press I want this on the AfterShip card in Settings, Apps, and describe how your team would use it.

What will Hushdesk be able to access in AfterShip?

It will read trackings, as listed under What Hushdesk can access on the AfterShip card. It is planned to connect with an API key you create in AfterShip. As with every Hushdesk app, keys will be stored encrypted and each connection recorded in your audit log.

What can I use for tracking in Hushdesk while AfterShip is not ready?

Connect 17TRACK under Settings, Apps. It adds a Live status row with the carrier's latest scan to each fulfilment on the order card, such as In transit or Out for delivery. It covers the most common question, where is my order, without opening another tool.

How do I find out when AfterShip is ready?

Vote with I want this on the AfterShip card, then press Tell us how you'd use it and add an email for our reply. Your request appears under Your integration requests with a status that changes to Live when AfterShip can be connected. This page is updated at the same time.

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