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Klaviyo integration (coming soon)

Klaviyo for Hushdesk is coming soon. See what it will show on customer profiles, how to sync ticket events to Klaviyo today and how to vote.

Last updated 2 min readComing soon

On this page

Klaviyo is where many stores run their email and SMS marketing. A Hushdesk integration will show what a customer received from you before they wrote in, and let your team manage their lists from the ticket. This page explains what it will do once it is built, how to get close to it today and how to ask for it.

Klaviyo is coming soon. It is listed in Settings > Apps under Email & SMS so teams can vote for it. Nothing connects to Klaviyo yet.

Before you start

  • Who can do this: agents, admins and owners can vote and send requests. Viewers can read the card.
  • Plan: all plans.
  • What you need: nothing to vote. For today's workaround, see below.

Step by step

  1. Open Settings > Apps and search for Klaviyo, or open /app/settings/apps?app=klaviyo.
  2. Read What it adds and What Hushdesk can access.
  3. Press I want this. A message confirms Vote counted.
  4. Press Tell us how you’d use it to describe what your team needs, and add an Email for our reply (optional).
  5. Press Send request and follow it under Your integration requests.

What happens next

Your vote is recorded and the card shows how many requests your team has made. When Klaviyo is built, your request's status changes to Live and this page becomes a setup guide.

What Klaviyo will add

  • Recent campaigns, flows and clicks on the customer profile.
  • Add to a list or suppress from the ticket.
  • Ticket events as Klaviyo metrics for flows.

What Hushdesk will access

  • Read profiles and events.
  • Write list membership and metrics.

It is planned to connect with an API key you create in Klaviyo.

Workaround today

Use Webhooks with Zapier, Make or n8n. Start a workflow on ticket.closed or customer.replied, then add a Klaviyo action that tracks an event or adds the profile to a list, matched on ticket.customer.email. To see what a customer received, search their email in Klaviyo in another tab.

Tips

  • Track a "support ticket" event in Klaviyo so you can keep upset customers out of promotional flows.
  • Use tags such as vip in Hushdesk and pass ticket.tags to Klaviyo to build segments.

Troubleshooting

"Viewers can look but not change anything. Ask an admin for agent access."

Viewers cannot vote. Ask an admin for the agent role.

"Unknown app"

The app is no longer marked Soon, perhaps because it went live. Refresh Settings > Apps.

Frequently asked questions

Does Hushdesk integrate with Klaviyo?

Not yet. Klaviyo is listed in the Hushdesk app directory as coming soon. Its card in the directory promises "Recent campaigns, flows and clicks on the customer profile". Today you can send ticket events to Klaviyo through Webhooks and an automation tool. You can vote for it in Settings, Apps, so our team knows your store needs it.

When will the Klaviyo integration be available?

There is no release date yet. Apps marked Soon are built in the order teams ask for them, so votes and written requests decide what comes next. Press I want this on the Klaviyo card in Settings, Apps, and describe how your team would use it.

What will Hushdesk be able to access in Klaviyo?

It will read profiles and events and write list membership and metrics, as listed under What Hushdesk can access on the Klaviyo card. It is planned to connect with an API key you create in Klaviyo. As with every Hushdesk app, keys will be stored encrypted and each connection recorded in your audit log.

How can I send Hushdesk ticket events to Klaviyo today?

Connect the Hushdesk Webhooks app to Zapier, Make or n8n, then add a Klaviyo step that creates an event or updates a profile using the customer email from the ticket. For example, record a Support ticket closed event and use it to pause a promotional flow for unhappy customers.

How do I find out when Klaviyo is ready?

Vote with I want this on the Klaviyo card, then press Tell us how you'd use it and add an email for our reply. Your request appears under Your integration requests with a status that changes to Live when Klaviyo can be connected. This page is updated at the same time.

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