Hushdesk Help Center
Guides for every part of the product.
Browse by topic
- Getting startedCreate your account, find your way around Hushdesk, invite your team and get the inbox ready in your first week.11 articles
- Live chatInstall the chat widget on Shopify, WordPress or any website, style it, set away hours and identify logged-in shoppers.16 articles
- EmailForward your support mailbox to Hushdesk, send replies from your own domain and keep every email thread together.16 articles
- IntegrationsConnect Shopify, 17TRACK, Slack, Webhooks, Zapier, Make and n8n, and bring your macros and views over from Gorgias.17 articles
- Apps coming soonStatus pages for the marketplace apps that are not live yet, with what each will do, the workaround today and how to vote.34 articles
- InboxViews, search, bulk actions, the reply box, macros, ticket actions, the customer sidebar and keyboard shortcuts.17 articles
- AI featuresThe AI agent in Copilot and Autopilot, Draft with AI, Ask AI, the activity log and the monthly AI limits.12 articles
- WorkflowsRules, SLAs and business hours, assignment and round robin, satisfaction surveys, fields, tags and macros.16 articles
- CustomersFind customers, read their history, keep notes and fields on their profile and start a ticket for them.6 articles
- AnalyticsEvery report explained, what each metric means, how to filter and compare periods and how to export CSV.14 articles
- Account and securityYour profile, sign-in email and password, two-step sign-in, recovery codes, passkeys, devices, audit logs and exports.13 articles
- Plans and billingPlans and monthly caps, what happens at a limit, changing plan, invoices and the billing portal.7 articles
- Your own help centerWrite help articles for your customers, organise them into collections and show them in the chat widget.9 articles
- TroubleshootingEvery error message Hushdesk can show, what causes it and how to fix it, grouped by where you see it.13 articles
Popular articles
- Find an error messageLook up any Hushdesk error message by area, read what causes it and how to fix it, and get help when a search finds no answer.
- Secure your Hushdesk accountA five-minute checklist to protect your account and your customers' data, using a strong password, two-step sign-in, a passkey and a review of your devices.
- Connect your support emailBring your support mailbox into Hushdesk in about five minutes. Add the address, forward it to your private Hushdesk address and send a test.
- Create a rule to automate ticketsBuild a When, If, Then rule that tags, assigns, prioritises, snoozes or answers tickets automatically, test it on recent tickets and switch it on.
- Create your Hushdesk accountSign up for Hushdesk with your name, work email, a password and your store name. Your workspace is ready straight away on the Free plan.
- Edit your profile, name and photoChange the name your team sees, upload a photo, pick one of the ready-made avatars or use your initials, and choose the page you land on after sign-in.
Still stuck?
Chat with the Hushdesk team. A person answers on every plan.