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LoyaltyLion integration (coming soon)

LoyaltyLion for Hushdesk is coming soon. See how loyalty points and tier will appear beside tickets, today's workaround and how to vote.

Last updated 1 min readComing soon

On this page

LoyaltyLion powers loyalty programmes for many stores. The Hushdesk integration will show a customer's points and tier next to their ticket. This page explains what it will do once it is built, how to get close to it today and how to ask for it.

LoyaltyLion is coming soon. It is listed in Settings > Apps under Loyalty & upsell so teams can vote for it. Nothing connects to LoyaltyLion yet.

Before you start

  • Who can do this: agents, admins and owners can vote and send requests. Viewers can read the card.
  • Plan: all plans.
  • What you need: nothing to vote. For today's workaround, see below.

Step by step

  1. Open Settings > Apps and search for LoyaltyLion, or open /app/settings/apps?app=loyaltylion.
  2. Read What it adds and What Hushdesk can access.
  3. Press I want this. A message confirms Vote counted.
  4. Press Tell us how you’d use it to describe what your team needs, and add an Email for our reply (optional).
  5. Press Send request and follow it under Your integration requests.

What happens next

Your vote is recorded and the card shows how many requests your team has made. When LoyaltyLion is built, your request's status changes to Live and this page becomes a setup guide.

What LoyaltyLion will add

  • Points and tier on the profile.

What Hushdesk will access

  • Read and adjust points.

It is planned to connect with an API key you create in LoyaltyLion.

Workaround today

Check points in LoyaltyLion by email and tag top members vip in Hushdesk. Use a rule to raise their priority.

Tips

  • A VIP view keeps loyal customers from waiting.
  • Note points adjustments on the ticket.

Troubleshooting

"Viewers can look but not change anything. Ask an admin for agent access."

Viewers cannot vote. Ask an admin for the agent role.

"Unknown app"

The app is no longer marked Soon, perhaps because it went live. Refresh Settings > Apps.

Frequently asked questions

Does Hushdesk integrate with LoyaltyLion?

Not yet. LoyaltyLion is listed in the Hushdesk app directory as coming soon. Its card in the directory promises "Points and tier on the profile". Today, look customers up in LoyaltyLion by the email on the ticket. You can vote for it in Settings, Apps, so our team knows your store needs it.

When will the LoyaltyLion integration be available?

There is no release date yet. Apps marked Soon are built in the order teams ask for them, so votes and written requests decide what comes next. Press I want this on the LoyaltyLion card in Settings, Apps, and describe how your team would use it.

What will Hushdesk be able to access in LoyaltyLion?

It will read and adjust points, as listed under What Hushdesk can access on the LoyaltyLion card. It is planned to connect with an API key you create in LoyaltyLion. As with every Hushdesk app, keys will be stored encrypted and each connection recorded in your audit log.

How do my agents know a customer is a top loyalty member today?

Look them up in LoyaltyLion by email, then tag them vip in Hushdesk. Tags stay on the customer's tickets, show in views and reports, and can be used in rules, for example to raise the priority of tickets from top members so they are answered first.

How do I find out when LoyaltyLion is ready?

Vote with I want this on the LoyaltyLion card, then press Tell us how you'd use it and add an email for our reply. Your request appears under Your integration requests with a status that changes to Live when LoyaltyLion can be connected. This page is updated at the same time.

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