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Omnisend integration (coming soon)

Omnisend for Hushdesk is coming soon. See what it will show beside tickets, how to pass ticket events to Omnisend today and how to vote for it.

Last updated 2 min readComing soon

On this page

Omnisend sends email and SMS campaigns for many online stores. The Hushdesk integration will show the campaigns and automations a customer received before they contacted you. This page explains what it will do once it is built, how to get close to it today and how to ask for it.

Omnisend is coming soon. It is listed in Settings > Apps under Email & SMS so teams can vote for it. Nothing connects to Omnisend yet.

Before you start

  • Who can do this: agents, admins and owners can vote and send requests. Viewers can read the card.
  • Plan: all plans.
  • What you need: nothing to vote. For today's workaround, see below.

Step by step

  1. Open Settings > Apps and search for Omnisend, or open /app/settings/apps?app=omnisend.
  2. Read What it adds and What Hushdesk can access.
  3. Press I want this. A message confirms Vote counted.
  4. Press Tell us how you’d use it to describe what your team needs, and add an Email for our reply (optional).
  5. Press Send request and follow it under Your integration requests.

What happens next

Your vote is recorded and the card shows how many requests your team has made. When Omnisend is built, your request's status changes to Live and this page becomes a setup guide.

What Omnisend will add

  • Campaign and automation history on the profile.

What Hushdesk will access

  • Read contacts and events.

It is planned to connect with an API key you create in Omnisend.

Workaround today

Look customers up in Omnisend by the email on the ticket. To keep Omnisend informed, connect Webhooks to Zapier, Make or n8n and update the contact or add a tag when a ticket event arrives.

Tips

  • Tag customers in Omnisend when a ticket closes, so you can exclude them from a campaign that week.
  • Keep one tab of Omnisend open during busy campaign days to check what customers received.

Troubleshooting

"Viewers can look but not change anything. Ask an admin for agent access."

Viewers cannot vote. Ask an admin for the agent role.

"Unknown app"

The app is no longer marked Soon, perhaps because it went live. Refresh Settings > Apps.

Frequently asked questions

Does Hushdesk integrate with Omnisend?

Not yet. Omnisend is listed in the Hushdesk app directory as coming soon. Its card in the directory promises "Campaign and automation history on the profile". Today you can pass ticket events to Omnisend through Webhooks and an automation tool. You can vote for it in Settings, Apps, so our team knows your store needs it.

When will the Omnisend integration be available?

There is no release date yet. Apps marked Soon are built in the order teams ask for them, so votes and written requests decide what comes next. Press I want this on the Omnisend card in Settings, Apps, and describe how your team would use it.

What will Hushdesk be able to access in Omnisend?

It will read contacts and events, as listed under What Hushdesk can access on the Omnisend card. It is planned to connect with an API key you create in Omnisend. As with every Hushdesk app, keys will be stored encrypted and each connection recorded in your audit log.

Can I see Omnisend history next to a Hushdesk ticket today?

Not inside the ticket yet. Copy the customer email from the ticket sidebar and search it in Omnisend in another tab to see what they received. To send data the other way, connect Webhooks to Zapier or Make and update the Omnisend contact when a ticket is created or closed.

How do I find out when Omnisend is ready?

Vote with I want this on the Omnisend card, then press Tell us how you'd use it and add an email for our reply. Your request appears under Your integration requests with a status that changes to Live when Omnisend can be connected. This page is updated at the same time.

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