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Stripe integration (coming soon)

Stripe for Hushdesk is coming soon. See how charges, refunds and disputes will appear on profiles, the workaround today and how to vote.

Last updated 2 min readComing soon

On this page

Stripe processes payments for many online businesses. The Hushdesk integration will show a customer's charges and disputes on their profile and let agents refund from the ticket. This page explains what it will do once it is built, how to get close to it today and how to ask for it.

Stripe is coming soon. It is listed in Settings > Apps under Payments so teams can vote for it. Nothing connects to Stripe yet.

Before you start

  • Who can do this: agents, admins and owners can vote and send requests. Viewers can read the card.
  • Plan: all plans.
  • What you need: nothing to vote. For today's workaround, see below.

Step by step

  1. Open Settings > Apps and search for Stripe, or open /app/settings/apps?app=stripe.
  2. Read What it adds and What Hushdesk can access.
  3. Press I want this. A message confirms Vote counted.
  4. Press Tell us how you’d use it to describe what your team needs, and add an Email for our reply (optional).
  5. Press Send request and follow it under Your integration requests.

What happens next

Your vote is recorded and the card shows how many requests your team has made. When Stripe is built, your request's status changes to Live and this page becomes a setup guide.

What Stripe will add

  • Payments and disputes on the profile.
  • Refund from the ticket.

What Hushdesk will access

  • Read charges and disputes.
  • Create refunds.

It is planned to connect with a one-click sign-in to Stripe.

Workaround today

Refund in the Stripe dashboard, then reply and note the amount on the ticket. Shopify stores can refund from the order card instead once order actions reach live stores.

Tips

  • Send Stripe dispute notification emails to your support address so they become tickets.
  • Tag disputes chargeback and give them Critical priority so Slack alerts you.

Troubleshooting

"Viewers can look but not change anything. Ask an admin for agent access."

Viewers cannot vote. Ask an admin for the agent role.

"Unknown app"

The app is no longer marked Soon, perhaps because it went live. Refresh Settings > Apps.

Frequently asked questions

Does Hushdesk integrate with Stripe?

Not yet. Stripe is listed in the Hushdesk app directory as coming soon. Its card in the directory promises "Payments and disputes on the profile". Today, look up and refund payments in the Stripe dashboard. You can vote for it in Settings, Apps, so our team knows your store needs it.

When will the Stripe integration be available?

There is no release date yet. Apps marked Soon are built in the order teams ask for them, so votes and written requests decide what comes next. Press I want this on the Stripe card in Settings, Apps, and describe how your team would use it.

What will Hushdesk be able to access in Stripe?

It will read charges and disputes and create refunds, as listed under What Hushdesk can access on the Stripe card. It is planned to connect with a one-click sign-in to Stripe. As with every Hushdesk app, keys will be stored encrypted and each connection recorded in your audit log.

How do I refund a Stripe payment for a Hushdesk ticket today?

Find the payment in the Stripe dashboard by the customer email shown on the ticket and refund it there. Then reply to the customer from Hushdesk and add an internal note with the amount and date, so the ticket keeps a clear record of what was refunded and why.

How do I find out when Stripe is ready?

Vote with I want this on the Stripe card, then press Tell us how you'd use it and add an email for our reply. Your request appears under Your integration requests with a status that changes to Live when Stripe can be connected. This page is updated at the same time.

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