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ParcelPanel integration (coming soon)

ParcelPanel for Hushdesk is coming soon. See how its tracking status will appear in the order card, and use 17TRACK live status meanwhile.

Last updated 2 min readComing soon

On this page

ParcelPanel gives stores branded tracking pages. The Hushdesk integration will show ParcelPanel's tracking status on each order card. This page explains what it will do once it is built, how to get close to it today and how to ask for it.

ParcelPanel is coming soon. It is listed in Settings > Apps under Shipping & tracking so teams can vote for it. Nothing connects to ParcelPanel yet.

Before you start

  • Who can do this: agents, admins and owners can vote and send requests. Viewers can read the card.
  • Plan: all plans.
  • What you need: nothing to vote. For today's workaround, see below.

Step by step

  1. Open Settings > Apps and search for ParcelPanel, or open /app/settings/apps?app=parcelpanel.
  2. Read What it adds and What Hushdesk can access.
  3. Press I want this. A message confirms Vote counted.
  4. Press Tell us how you’d use it to describe what your team needs, and add an Email for our reply (optional).
  5. Press Send request and follow it under Your integration requests.

What happens next

Your vote is recorded and the card shows how many requests your team has made. When ParcelPanel is built, your request's status changes to Live and this page becomes a setup guide.

What ParcelPanel will add

  • Tracking status from ParcelPanel on each order.

What Hushdesk will access

  • Read tracking for your orders.

It is planned to connect with an API key you create in ParcelPanel.

Workaround today

Connect 17TRACK for live status in the ticket, and keep a macro that links to your ParcelPanel tracking page with {{order.number}}.

Tips

  • Put your tracking page link in your chat widget welcome message too.
  • Tag "where is my order" tickets to measure how many tracking questions you get.

Troubleshooting

"Viewers can look but not change anything. Ask an admin for agent access."

Viewers cannot vote. Ask an admin for the agent role.

"Unknown app"

The app is no longer marked Soon, perhaps because it went live. Refresh Settings > Apps.

Frequently asked questions

Does Hushdesk integrate with ParcelPanel?

Not yet. ParcelPanel is listed in the Hushdesk app directory as coming soon. Its card in the directory promises "Tracking status from ParcelPanel on each order". Today, 17TRACK shows live carrier status on the order card instead. You can vote for it in Settings, Apps, so our team knows your store needs it.

When will the ParcelPanel integration be available?

There is no release date yet. Apps marked Soon are built in the order teams ask for them, so votes and written requests decide what comes next. Press I want this on the ParcelPanel card in Settings, Apps, and describe how your team would use it.

What will Hushdesk be able to access in ParcelPanel?

It will read tracking for your orders, as listed under What Hushdesk can access on the ParcelPanel card. It is planned to connect with an API key you create in ParcelPanel. As with every Hushdesk app, keys will be stored encrypted and each connection recorded in your audit log.

Can I link customers to my ParcelPanel tracking page from Hushdesk?

Yes. Write a macro that includes your ParcelPanel tracking page address, and add the order number with the order number variable so customers can look their parcel up. For the live status inside the ticket, connect 17TRACK, which shows the carrier's latest scan on the order card.

How do I find out when ParcelPanel is ready?

Vote with I want this on the ParcelPanel card, then press Tell us how you'd use it and add an email for our reply. Your request appears under Your integration requests with a status that changes to Live when ParcelPanel can be connected. This page is updated at the same time.

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