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Refund and cancellation policy

How to cancel Hushdesk, what happens to your plan and data, and when we refund.

Last updated 24 October 2026

This policy is part of our Terms of service. Hushdesk is operated by Julev Ajeto, doing business as Hushdesk, in Davao City, Philippines. Questions: support@hushdesk.tech.

Cancelling

  • You can cancel at any time. Go to Settings → Plan and billing in your workspace, or use the link in your Creem receipt. Shopify installs cancel in the Shopify admin, under the app’s plan page.
  • Cancelling stops the next renewal. You keep your plan, and everything it includes, until the end of the period you already paid for. After that the workspace moves to the free plan. Nothing is deleted when you cancel; you can export your data at any time.
  • There are no contracts, setup fees or cancellation fees.

Free plan and limits

  • The free plan needs no card and never expires.
  • Every plan has hard monthly limits. We never upgrade your plan or charge for extra use by ourselves: a charge only happens when you choose a plan.

When we refund

  • Charged by mistake, or charged twice: write to us within 30 days and we refund the charge in full.
  • A payment taken after you cancelled in time (before the renewal date): we refund it in full.
  • Service not delivered: if Hushdesk was unavailable for most of a billing period because of a fault on our side, tell us and we will refund the affected period.
  • Otherwise, a payment for a billing period that has already started is not refunded, because the plan is available to you for the whole period. This does not limit any right you have under the law where you live.

How to ask

Email support@hushdesk.tech from the address on your account with the date and amount of the charge. We reply within 2 business days. Website payments are made through Creem, our merchant of record, so approved refunds are paid by Creem to the original payment method, usually within 5 to 10 business days. Shopify installs are refunded by Shopify.

Disputes

If you think a charge is wrong, please write to us first; we resolve nearly all of them within a day or two. You can always contact your card issuer, but a refund through us is faster.