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AfterShip Returns integration (coming soon)

AfterShip Returns for Hushdesk is coming soon. See how return status will appear on the order card, the workaround for today and how to vote.

Last updated 2 min readComing soon

On this page

AfterShip Returns gives shoppers a self-serve returns centre. The Hushdesk integration will show the status of a customer's return on the order card. This page explains what it will do once it is built, how to get close to it today and how to ask for it.

AfterShip Returns is coming soon. It is listed in Settings > Apps under Returns so teams can vote for it. Nothing connects to AfterShip Returns yet.

Before you start

  • Who can do this: agents, admins and owners can vote and send requests. Viewers can read the card.
  • Plan: all plans.
  • What you need: nothing to vote. For today's workaround, see below.

Step by step

  1. Open Settings > Apps and search for AfterShip Returns, or open /app/settings/apps?app=aftership-returns.
  2. Read What it adds and What Hushdesk can access.
  3. Press I want this. A message confirms Vote counted.
  4. Press Tell us how you’d use it to describe what your team needs, and add an Email for our reply (optional).
  5. Press Send request and follow it under Your integration requests.

What happens next

Your vote is recorded and the card shows how many requests your team has made. When AfterShip Returns is built, your request's status changes to Live and this page becomes a setup guide.

What AfterShip Returns will add

  • Return status on the order card.

What Hushdesk will access

  • Read returns.

It is planned to connect with an API key you create in AfterShip.

Workaround today

Use a macro with your returns centre link and {{order.number}}. Check progress in AfterShip Returns and note it on the ticket.

Tips

  • Put the returns link in your chat widget welcome message during busy seasons.
  • Tag return tickets to see the volume in reports.

Troubleshooting

"Viewers can look but not change anything. Ask an admin for agent access."

Viewers cannot vote. Ask an admin for the agent role.

"Unknown app"

The app is no longer marked Soon, perhaps because it went live. Refresh Settings > Apps.

Frequently asked questions

Does Hushdesk integrate with AfterShip Returns?

Not yet. AfterShip Returns is listed in the Hushdesk app directory as coming soon. Its card in the directory promises "Return status on the order card". Today, send customers your returns centre link with a macro. You can vote for it in Settings, Apps, so our team knows your store needs it.

When will the AfterShip Returns integration be available?

There is no release date yet. Apps marked Soon are built in the order teams ask for them, so votes and written requests decide what comes next. Press I want this on the AfterShip Returns card in Settings, Apps, and describe how your team would use it.

What will Hushdesk be able to access in AfterShip Returns?

It will read returns, as listed under What Hushdesk can access on the AfterShip Returns card. It is planned to connect with an API key you create in AfterShip. As with every Hushdesk app, keys will be stored encrypted and each connection recorded in your audit log.

How do I point customers to AfterShip Returns from Hushdesk?

Write a macro with your AfterShip returns centre address and the order number variable, and use it whenever someone asks to send something back. Check the return's progress in AfterShip by order number, and leave an internal note on the ticket so the next agent knows where it stands.

How do I find out when AfterShip Returns is ready?

Vote with I want this on the AfterShip Returns card, then press Tell us how you'd use it and add an email for our reply. Your request appears under Your integration requests with a status that changes to Live when AfterShip Returns can be connected. This page is updated at the same time.

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