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Okendo integration (coming soon)

Okendo for Hushdesk is coming soon. See how reviews with fit and size attributes will appear on profiles, today's workaround and how to vote.

Last updated 2 min readComing soon

On this page

Okendo collects reviews with useful details such as fit and size. The Hushdesk integration will show those reviews and attributes on the customer profile, which helps with sizing and exchange questions. This page explains what it will do once it is built, how to get close to it today and how to ask for it.

Okendo is coming soon. It is listed in Settings > Apps under Reviews so teams can vote for it. Nothing connects to Okendo yet.

Before you start

  • Who can do this: agents, admins and owners can vote and send requests. Viewers can read the card.
  • Plan: all plans.
  • What you need: nothing to vote. For today's workaround, see below.

Step by step

  1. Open Settings > Apps and search for Okendo, or open /app/settings/apps?app=okendo.
  2. Read What it adds and What Hushdesk can access.
  3. Press I want this. A message confirms Vote counted.
  4. Press Tell us how you’d use it to describe what your team needs, and add an Email for our reply (optional).
  5. Press Send request and follow it under Your integration requests.

What happens next

Your vote is recorded and the card shows how many requests your team has made. When Okendo is built, your request's status changes to Live and this page becomes a setup guide.

What Okendo will add

  • Reviews plus fit and size attributes on the profile.

What Hushdesk will access

  • Read reviews and attributes.

It is planned to connect with an API key you create in Okendo.

Workaround today

Add a dropdown customer field such as "Usual size" under Workflows > Customer fields and fill it in from conversations. See Manage customer fields. Look up reviews in Okendo by the customer's email.

Tips

  • A size field speeds up exchange tickets a lot.
  • Send review notification emails to your support address if you want low ratings as tickets.

Troubleshooting

"Viewers can look but not change anything. Ask an admin for agent access."

Viewers cannot vote. Ask an admin for the agent role.

"Unknown app"

The app is no longer marked Soon, perhaps because it went live. Refresh Settings > Apps.

Frequently asked questions

Does Hushdesk integrate with Okendo?

Not yet. Okendo is listed in the Hushdesk app directory as coming soon. Its card in the directory promises "Reviews plus fit and size attributes on the profile". Today, customer fields in Hushdesk can hold sizes your team records by hand. You can vote for it in Settings, Apps, so our team knows your store needs it.

When will the Okendo integration be available?

There is no release date yet. Apps marked Soon are built in the order teams ask for them, so votes and written requests decide what comes next. Press I want this on the Okendo card in Settings, Apps, and describe how your team would use it.

What will Hushdesk be able to access in Okendo?

It will read reviews and attributes, as listed under What Hushdesk can access on the Okendo card. It is planned to connect with an API key you create in Okendo. As with every Hushdesk app, keys will be stored encrypted and each connection recorded in your audit log.

How can I keep a customer's size on their Hushdesk profile today?

Create a customer field such as Usual size under Workflows, Customer fields, as a dropdown with your sizes. Agents fill it in on the customer page when a shopper mentions it. It then shows on every future ticket from that customer, until Okendo can fill it automatically.

How do I find out when Okendo is ready?

Vote with I want this on the Okendo card, then press Tell us how you'd use it and add an email for our reply. Your request appears under Your integration requests with a status that changes to Live when Okendo can be connected. This page is updated at the same time.

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