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Attentive integration (coming soon)

Attentive for Hushdesk is coming soon. See how SMS replies will arrive as tickets, what to do with SMS today and how to vote for the app.

Last updated 2 min readComing soon

On this page

Attentive runs SMS marketing for many brands, and shoppers often reply to those texts with questions. The Hushdesk integration will bring those SMS replies into your inbox as tickets. This page explains what it will do once it is built, how to get close to it today and how to ask for it.

Attentive is coming soon. It is listed in Settings > Apps under Email & SMS so teams can vote for it. Nothing connects to Attentive yet.

Before you start

  • Who can do this: agents, admins and owners can vote and send requests. Viewers can read the card.
  • Plan: all plans.
  • What you need: nothing to vote. For today's workaround, see below.

Step by step

  1. Open Settings > Apps and search for Attentive, or open /app/settings/apps?app=attentive.
  2. Read What it adds and What Hushdesk can access.
  3. Press I want this. A message confirms Vote counted.
  4. Press Tell us how you’d use it to describe what your team needs, and add an Email for our reply (optional).
  5. Press Send request and follow it under Your integration requests.

What happens next

Your vote is recorded and the card shows how many requests your team has made. When Attentive is built, your request's status changes to Live and this page becomes a setup guide.

What Attentive will add

  • Two-way SMS conversations in the inbox.
  • Subscriber status on the profile.

What Hushdesk will access

  • Read and send SMS conversations.

It is planned to connect with a one-click sign-in to Attentive.

Workaround today

Answer SMS replies in Attentive. Point shoppers who need real help to your support email or store chat, where the conversation lands in Hushdesk. You can still send ticket events to other tools with Webhooks.

Tips

  • Add your support email to the auto-reply in Attentive, so shoppers know where to write for help.
  • Vote for SMS channels if your team spends time answering texts in several tools.

Troubleshooting

"Viewers can look but not change anything. Ask an admin for agent access."

Viewers cannot vote. Ask an admin for the agent role.

"Unknown app"

The app is no longer marked Soon, perhaps because it went live. Refresh Settings > Apps.

Frequently asked questions

Does Hushdesk integrate with Attentive?

Not yet. Attentive is listed in the Hushdesk app directory as coming soon. Its card in the directory promises "Two-way SMS conversations in the inbox". Today, keep answering SMS replies in Attentive itself. You can vote for it in Settings, Apps, so our team knows your store needs it.

When will the Attentive integration be available?

There is no release date yet. Apps marked Soon are built in the order teams ask for them, so votes and written requests decide what comes next. Press I want this on the Attentive card in Settings, Apps, and describe how your team would use it.

What will Hushdesk be able to access in Attentive?

It will read and send SMS conversations, as listed under What Hushdesk can access on the Attentive card. It is planned to connect with a one-click sign-in to Attentive. As with every Hushdesk app, keys will be stored encrypted and each connection recorded in your audit log.

Can Hushdesk receive SMS messages today?

No. Hushdesk receives email and live chat today, and SMS is not a channel yet. Keep answering SMS replies in Attentive. If a shopper needs more help, ask them to email your support address or use chat on your store, so the conversation continues in Hushdesk.

How do I find out when Attentive is ready?

Vote with I want this on the Attentive card, then press Tell us how you'd use it and add an email for our reply. Your request appears under Your integration requests with a status that changes to Live when Attentive can be connected. This page is updated at the same time.

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