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Mailchimp integration (coming soon)

Mailchimp for Hushdesk is coming soon. See what it will add to tickets, how to update your audience from ticket events today and how to vote.

Last updated 2 min readComing soon

On this page

Mailchimp manages email audiences for many stores. The Hushdesk integration will show a customer's subscription status beside the ticket and let your team subscribe or unsubscribe them without switching tools. This page explains what it will do once it is built, how to get close to it today and how to ask for it.

Mailchimp is coming soon. It is listed in Settings > Apps under Email & SMS so teams can vote for it. Nothing connects to Mailchimp yet.

Before you start

  • Who can do this: agents, admins and owners can vote and send requests. Viewers can read the card.
  • Plan: all plans.
  • What you need: nothing to vote. For today's workaround, see below.

Step by step

  1. Open Settings > Apps and search for Mailchimp, or open /app/settings/apps?app=mailchimp.
  2. Read What it adds and What Hushdesk can access.
  3. Press I want this. A message confirms Vote counted.
  4. Press Tell us how you’d use it to describe what your team needs, and add an Email for our reply (optional).
  5. Press Send request and follow it under Your integration requests.

What happens next

Your vote is recorded and the card shows how many requests your team has made. When Mailchimp is built, your request's status changes to Live and this page becomes a setup guide.

What Mailchimp will add

  • Subscription status and tags on the profile.
  • Subscribe or unsubscribe from the ticket.

What Hushdesk will access

  • Read and update audience members.

It is planned to connect with a one-click sign-in to Intuit Mailchimp.

Workaround today

Handle unsubscribe requests in Mailchimp directly, using the customer email from the ticket. To add tags automatically, connect Webhooks to Zapier, Make or n8n and use a Mailchimp "add or update subscriber" step on ticket.closed.

Tips

  • Create a macro for unsubscribe requests that confirms the change, and add the Mailchimp step to your checklist.
  • Never add people to a list just because they wrote in; ask first.

Troubleshooting

"Viewers can look but not change anything. Ask an admin for agent access."

Viewers cannot vote. Ask an admin for the agent role.

"Unknown app"

The app is no longer marked Soon, perhaps because it went live. Refresh Settings > Apps.

Frequently asked questions

Does Hushdesk integrate with Mailchimp?

Not yet. Mailchimp is listed in the Hushdesk app directory as coming soon. Its card in the directory promises "Subscription status and tags on the profile". Today you can update your Mailchimp audience from ticket events through Webhooks and Zapier. You can vote for it in Settings, Apps, so our team knows your store needs it.

When will the Mailchimp integration be available?

There is no release date yet. Apps marked Soon are built in the order teams ask for them, so votes and written requests decide what comes next. Press I want this on the Mailchimp card in Settings, Apps, and describe how your team would use it.

What will Hushdesk be able to access in Mailchimp?

It will read and update audience members, as listed under What Hushdesk can access on the Mailchimp card. It is planned to connect with a one-click sign-in to Intuit Mailchimp. As with every Hushdesk app, keys will be stored encrypted and each connection recorded in your audit log.

How do I unsubscribe a customer from Mailchimp who asks in a ticket?

Today, open Mailchimp, find the contact by the email shown in the ticket and unsubscribe them there. Then add an internal note on the ticket so teammates know it is done. Once the integration ships, the subscription status and an unsubscribe button will sit beside the ticket.

How do I find out when Mailchimp is ready?

Vote with I want this on the Mailchimp card, then press Tell us how you'd use it and add an email for our reply. Your request appears under Your integration requests with a status that changes to Live when Mailchimp can be connected. This page is updated at the same time.

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