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Recharge integration (coming soon)

Recharge for Hushdesk is coming soon. See how subscription actions will work from tickets, how to handle requests today and how to vote.

Last updated 2 min readComing soon

On this page

Recharge runs subscriptions for many Shopify stores, and "skip my next box" is one of the most common support requests. The Hushdesk integration will show subscriptions on the profile and let agents skip, pause, swap or cancel from the ticket. This page explains what it will do once it is built, how to get close to it today and how to ask for it.

Recharge is coming soon. It is listed in Settings > Apps under Subscriptions so teams can vote for it. Nothing connects to Recharge yet.

Before you start

  • Who can do this: agents, admins and owners can vote and send requests. Viewers can read the card.
  • Plan: all plans.
  • What you need: nothing to vote. For today's workaround, see below.

Step by step

  1. Open Settings > Apps and search for Recharge, or open /app/settings/apps?app=recharge.
  2. Read What it adds and What Hushdesk can access.
  3. Press I want this. A message confirms Vote counted.
  4. Press Tell us how you’d use it to describe what your team needs, and add an Email for our reply (optional).
  5. Press Send request and follow it under Your integration requests.

What happens next

Your vote is recorded and the card shows how many requests your team has made. When Recharge is built, your request's status changes to Live and this page becomes a setup guide.

What Recharge will add

  • Subscriptions on the customer profile.
  • Skip, pause, swap and cancel actions.

What Hushdesk will access

  • Read and update subscriptions.

It is planned to connect with an API key you create in Recharge.

Workaround today

Make the change in Recharge, then reply from Hushdesk and leave an internal note. A macro with your customer portal link lets subscribers skip or pause on their own.

Tips

  • Tag subscription tickets to measure how often customers skip or cancel.
  • Offer a skip before a cancel in your macro wording.

Troubleshooting

"Viewers can look but not change anything. Ask an admin for agent access."

Viewers cannot vote. Ask an admin for the agent role.

"Unknown app"

The app is no longer marked Soon, perhaps because it went live. Refresh Settings > Apps.

Frequently asked questions

Does Hushdesk integrate with Recharge?

Not yet. Recharge is listed in the Hushdesk app directory as coming soon. Its card in the directory promises "Subscriptions on the customer profile". Today, make subscription changes in Recharge and note them on the ticket. You can vote for it in Settings, Apps, so our team knows your store needs it.

When will the Recharge integration be available?

There is no release date yet. Apps marked Soon are built in the order teams ask for them, so votes and written requests decide what comes next. Press I want this on the Recharge card in Settings, Apps, and describe how your team would use it.

What will Hushdesk be able to access in Recharge?

It will read and update subscriptions, as listed under What Hushdesk can access on the Recharge card. It is planned to connect with an API key you create in Recharge. As with every Hushdesk app, keys will be stored encrypted and each connection recorded in your audit log.

How should agents handle subscription changes before Recharge is connected?

Open the customer in Recharge, found by the email on the ticket, and make the change there. Add an internal note such as skipped next delivery, then reply from Hushdesk. A macro can also send the customer their Recharge portal link, so they can manage future changes themselves.

How do I find out when Recharge is ready?

Vote with I want this on the Recharge card, then press Tell us how you'd use it and add an email for our reply. Your request appears under Your integration requests with a status that changes to Live when Recharge can be connected. This page is updated at the same time.

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