Skip to content

BigCommerce integration (coming soon)

BigCommerce orders in Hushdesk are coming soon. Email and live chat work for BigCommerce stores already. See today's setup and how to vote.

Last updated 1 min readComing soon

On this page

The BigCommerce integration will show a BigCommerce store's orders and customers beside every ticket. This page explains what it will do once it is built, how to get close to it today and how to ask for it.

BigCommerce is coming soon. It is listed in Settings > Apps under Stores so teams can vote for it. Nothing connects to BigCommerce yet.

Before you start

  • Who can do this: agents, admins and owners can vote and send requests. Viewers can read the card.
  • Plan: all plans.
  • What you need: nothing to vote. For today's workaround, see below.

Step by step

  1. Open Settings > Apps and search for BigCommerce, or open /app/settings/apps?app=bigcommerce.
  2. Read What it adds and What Hushdesk can access.
  3. Press I want this. A message confirms Vote counted.
  4. Press Tell us how you’d use it to describe what your team needs, and add an Email for our reply (optional).
  5. Press Send request and follow it under Your integration requests.

What happens next

Your vote is recorded and the card shows how many requests your team has made. When BigCommerce is built, your request's status changes to Live and this page becomes a setup guide.

What BigCommerce will add

  • Orders and customers beside every ticket.

What Hushdesk will access

  • Read orders and customers.

It is planned to connect with a one-click sign-in to BigCommerce.

Workaround today

Add the chat snippet as a site-wide footer script (see Install live chat on any website) and forward your support email. Look orders up in BigCommerce by email.

Tips

  • Check the chat on your checkout-adjacent pages after installing.
  • Vote and tell us your order volume.

Troubleshooting

"Viewers can look but not change anything. Ask an admin for agent access."

Viewers cannot vote. Ask an admin for the agent role.

"Unknown app"

The app is no longer marked Soon, perhaps because it went live. Refresh Settings > Apps.

Frequently asked questions

Does Hushdesk integrate with BigCommerce?

Not yet. BigCommerce is listed in the Hushdesk app directory as coming soon. Its card in the directory promises "Orders and customers beside every ticket". Today, email and the chat snippet already work for BigCommerce stores. You can vote for it in Settings, Apps, so our team knows your store needs it.

When will the BigCommerce integration be available?

There is no release date yet. Apps marked Soon are built in the order teams ask for them, so votes and written requests decide what comes next. Press I want this on the BigCommerce card in Settings, Apps, and describe how your team would use it.

What will Hushdesk be able to access in BigCommerce?

It will read orders and customers, as listed under What Hushdesk can access on the BigCommerce card. It is planned to connect with a one-click sign-in to BigCommerce. As with every Hushdesk app, keys will be stored encrypted and each connection recorded in your audit log.

Can I add Hushdesk chat to a BigCommerce store today?

Yes. Copy the snippet from Settings, Chat widget, Install and add it as a footer script in BigCommerce, for example with Script Manager, so it loads on every page. Set your store domain under Settings, Store so chat is allowed there, then test with a private window.

How do I find out when BigCommerce is ready?

Vote with I want this on the BigCommerce card, then press Tell us how you'd use it and add an email for our reply. Your request appears under Your integration requests with a status that changes to Live when BigCommerce can be connected. This page is updated at the same time.

Was this helpful?

Related articles

Still stuck?

Chat with the Hushdesk team. A person answers on every plan.