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Loox integration (coming soon)

Loox for Hushdesk is coming soon. See how photo reviews and low-rating alerts will reach your inbox, the workaround today and how to vote.

Last updated 2 min readComing soon

On this page

Loox collects photo and video reviews. The Hushdesk integration will show a customer's photo reviews on their profile and open a ticket when a low rating arrives. This page explains what it will do once it is built, how to get close to it today and how to ask for it.

Loox is coming soon. It is listed in Settings > Apps under Reviews so teams can vote for it. Nothing connects to Loox yet.

Before you start

  • Who can do this: agents, admins and owners can vote and send requests. Viewers can read the card.
  • Plan: all plans.
  • What you need: nothing to vote. For today's workaround, see below.

Step by step

  1. Open Settings > Apps and search for Loox, or open /app/settings/apps?app=loox.
  2. Read What it adds and What Hushdesk can access.
  3. Press I want this. A message confirms Vote counted.
  4. Press Tell us how you’d use it to describe what your team needs, and add an Email for our reply (optional).
  5. Press Send request and follow it under Your integration requests.

What happens next

Your vote is recorded and the card shows how many requests your team has made. When Loox is built, your request's status changes to Live and this page becomes a setup guide.

What Loox will add

  • Photo reviews on the profile.
  • Low ratings open a ticket.

What Hushdesk will access

  • Read reviews.

It is planned to connect with an API key you create in Loox.

Workaround today

Have Loox email new-review notifications to your support address so low ratings become tickets, and look at the photos in Loox. A rule can tag these tickets so they are easy to find.

Tips

  • Thank customers who leave photo reviews; a short macro makes this quick.
  • Use a tag such as review and a view to follow up on low ratings every morning.

Troubleshooting

"Viewers can look but not change anything. Ask an admin for agent access."

Viewers cannot vote. Ask an admin for the agent role.

"Unknown app"

The app is no longer marked Soon, perhaps because it went live. Refresh Settings > Apps.

Frequently asked questions

Does Hushdesk integrate with Loox?

Not yet. Loox is listed in the Hushdesk app directory as coming soon. Its card in the directory promises "Photo reviews on the profile". Today, send Loox review notifications to your support address to create tickets. You can vote for it in Settings, Apps, so our team knows your store needs it.

When will the Loox integration be available?

There is no release date yet. Apps marked Soon are built in the order teams ask for them, so votes and written requests decide what comes next. Press I want this on the Loox card in Settings, Apps, and describe how your team would use it.

What will Hushdesk be able to access in Loox?

It will read reviews, as listed under What Hushdesk can access on the Loox card. It is planned to connect with an API key you create in Loox. As with every Hushdesk app, keys will be stored encrypted and each connection recorded in your audit log.

Can I see Loox photos in a Hushdesk ticket today?

Not yet, and Hushdesk does not store email attachments yet either. Open the review in Loox to see the photos. If Loox notifications arrive in your support inbox as tickets, add an internal note describing the photo so your teammates know what the customer showed.

How do I find out when Loox is ready?

Vote with I want this on the Loox card, then press Tell us how you'd use it and add an email for our reply. Your request appears under Your integration requests with a status that changes to Live when Loox can be connected. This page is updated at the same time.

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