Postscript integration (coming soon)
Postscript for Hushdesk is coming soon. See how SMS marketing replies will become tickets, the workaround for today and how to vote for it.
Last updated 2 min readComing soon
Postscript is an SMS marketing app for Shopify stores. Shoppers reply to its messages with questions about orders and offers. The Hushdesk integration will turn those replies into tickets your team can answer. This page explains what it will do once it is built, how to get close to it today and how to ask for it.
Postscript is coming soon. It is listed in Settings > Apps under Email & SMS so teams can vote for it. Nothing connects to Postscript yet.
Before you start
- Who can do this: agents, admins and owners can vote and send requests. Viewers can read the card.
- Plan: all plans.
- What you need: nothing to vote. For today's workaround, see below.
Step by step
- Open Settings > Apps and search for Postscript, or open
/app/settings/apps?app=postscript. - Read What it adds and What Hushdesk can access.
- Press I want this. A message confirms Vote counted.
- Press Tell us how you’d use it to describe what your team needs, and add an Email for our reply (optional).
- Press Send request and follow it under Your integration requests.
What happens next
Your vote is recorded and the card shows how many requests your team has made. When Postscript is built, your request's status changes to Live and this page becomes a setup guide.
What Postscript will add
- SMS replies as tickets.
- Opt-out handling from the ticket.
What Hushdesk will access
- Read and send SMS conversations.
It is planned to connect with a one-click sign-in to Postscript.
Workaround today
Keep answering in Postscript and handle opt-outs there. Move longer conversations to email or store chat so they land in Hushdesk. Use Webhooks if you want ticket events in other tools.
Tips
- Use a short saved reply in Postscript that points to your support email for order problems.
- Vote for Postscript and describe how many SMS replies you get a week; it helps us prioritise.
Troubleshooting
"Viewers can look but not change anything. Ask an admin for agent access."
Viewers cannot vote. Ask an admin for the agent role.
"Unknown app"
The app is no longer marked Soon, perhaps because it went live. Refresh Settings > Apps.
Frequently asked questions
Does Hushdesk integrate with Postscript?
Not yet. Postscript is listed in the Hushdesk app directory as coming soon. Its card in the directory promises "SMS replies as tickets". Today, keep handling SMS replies and opt-outs inside Postscript. You can vote for it in Settings, Apps, so our team knows your store needs it.
When will the Postscript integration be available?
There is no release date yet. Apps marked Soon are built in the order teams ask for them, so votes and written requests decide what comes next. Press I want this on the Postscript card in Settings, Apps, and describe how your team would use it.
What will Hushdesk be able to access in Postscript?
It will read and send SMS conversations, as listed under What Hushdesk can access on the Postscript card. It is planned to connect with a one-click sign-in to Postscript. As with every Hushdesk app, keys will be stored encrypted and each connection recorded in your audit log.
Where should my team answer Postscript replies today?
In Postscript, until the integration ships, because Hushdesk does not receive SMS yet. For questions that need order details or longer help, ask the shopper to email your support address or start a chat on your store, where Hushdesk can show the whole history to your team.
How do I find out when Postscript is ready?
Vote with I want this on the Postscript card, then press Tell us how you'd use it and add an email for our reply. Your request appears under Your integration requests with a status that changes to Live when Postscript can be connected. This page is updated at the same time.
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Related articles
- Request an integration or vote for an appVote for apps marked Soon, request an app that is not listed, or ask for a custom integration for your store, then follow its status in Settings, Apps.
- Send ticket events with webhooksConnect the Webhooks app to post a signed JSON event to your HTTPS endpoint when a ticket is created, a customer replies or a ticket is closed.
- Attentive integration (coming soon)Coming soonAttentive for Hushdesk is coming soon. See how SMS replies will arrive as tickets, what to do with SMS today and how to vote for the app.
- Klaviyo integration (coming soon)Coming soonKlaviyo for Hushdesk is coming soon. See what it will show on customer profiles, how to sync ticket events to Klaviyo today and how to vote.
Still stuck?
Chat with the Hushdesk team. A person answers on every plan.