Connect Zapier to Hushdesk

Zapier connects Hushdesk to thousands of apps without code. It works today through the Webhooks app: Hushdesk posts ticket events to a Zapier catch hook, and your Zap does the rest.

Before you start

• Who can do this: owners and admins in Hushdesk.
• Plan: all Hushdesk plans; a Zapier plan that includes Webhooks by Zapier.
• What you need: a Zapier account.
• Time: about ten minutes.

Step by step

1. In Hushdesk, open Settings > Apps > Zapier and read Set it up in 3 steps.
2. In Zapier, create a Zap with the trigger Webhooks by Zapier, event Catch Hook, and copy its URL.
3. Back in Hushdesk, press Open Webhooks. Paste the Zapier URL into Endpoint URL and type a Signing secret.
4. Press Connect and test. Hushdesk sends a ping event to Zapier.
5. In Zapier, test the trigger. Then create a test ticket (email your support address) so Zapier sees a real ticket.created event.
6. Map the fields from the test event, such as ticket.subject and ticket.customer.email, add your action steps and switch the Zap on.

What happens next

Every new ticket, customer reply and ticket closed by a person starts your Zap. The Webhooks card in Hushdesk shows the last delivery and whether Zapier accepted it.

Recipe ideas

Goal	Zap
Log tickets to a sheet	Catch Hook → Filter event is ticket.created → Google Sheets: Create row
Thank customers after a close	Catch Hook → Filter ticket.closed → your email tool: Send email
Grow a list from replies	Catch Hook → Filter customer.replied → Mailchimp or Klaviyo: Add subscriber
Tag-based alerts	Catch Hook → Filter tags contain vip → Slack: Send channel message

See the field list in Webhook events and payload.

Tips

• Add a Filter step so only the events you care about continue.
• Zapier cannot check the signature without a Code step. If the Zap does something sensitive, add a Code by Zapier step that recomputes the HMAC. See Verify webhook signatures.
• One Webhooks endpoint per workspace: if you need several Zaps, start one Zap and use Paths to branch.

Troubleshooting

"Your endpoint did not answer the test event with a 2xx"

The Zapier URL is wrong, or the Zap's trigger was deleted. Copy the catch hook URL again.

"That endpoint url does not look right"

The URL must start with https://.

Zapier shows only the ping

Create a real test ticket so Zapier can see the full ticket fields.