Export all your conversations
Download one zip with every ticket, message, internal note and customer in your workspace, as JSON, spreadsheets and readable transcripts.
Last updated 1 min read
Your data is yours. One click downloads a complete copy of every conversation in the workspace, for your records, for your own systems or for moving to another tool.
Before you start
- Who can do this: owners and admins.
- Plan: all plans, including Free.
- Time: a few seconds for most inboxes. Large inboxes can take a minute, because the file is built as it downloads.
Step by step
- Open Settings.
- Under Account, choose Export data.
- Check the count, for example "One zip file with 1,240 conversations".
- Press Download export and save the file.
What happens next
You get a file named like hushdesk-your-store-2026-10-08.zip:
| File | What it holds |
|---|---|
README.txt |
What each file is |
conversations.jsonl |
Every ticket with all its messages, tags, fields and customer, one per line |
conversations.csv |
One row per ticket |
messages.csv |
One row per message, internal notes included and labelled internal_note |
customers.csv |
Every customer with ticket and order counts |
transcripts/ |
A readable transcript of each ticket, emails and chats alike |
Open, closed, spam and trashed tickets are all included and marked as such. Times are in UTC. The export is recorded in the audit log as "downloaded a copy of the conversations".
Tips
- Treat the zip like your inbox: it contains customer names, emails and internal notes. Store it somewhere private.
- Export before you delete customers in bulk, so you keep a record.
- For report numbers rather than raw tickets, use Export reports to CSV.
Troubleshooting
"Only owners and admins can export data. Ask one of them."
You are an agent or viewer. Ask an owner or admin to download the export.
"Too many exports. Wait a minute."
You started several downloads in a short time. Wait a minute, then press Download export once.
"Export is too large for one zip file"
The workspace holds more than a single zip file can contain (about 4 GB). Contact support for help with very large exports.
Frequently asked questions
How do I export all my tickets from Hushdesk?
Open Settings, choose Export data and press Download export. You get one zip file with every conversation in the workspace, open, closed, spam and trash, including internal notes and the customers. Only owners and admins can download it, and each export is written to the audit log.
What is inside the Hushdesk export file?
A README, conversations.jsonl with one ticket per line and all its messages, tags, fields and customer, three spreadsheets called conversations.csv, messages.csv and customers.csv, and a transcripts folder with a readable text file for each ticket. Times are in UTC.
Can I open the export in Excel or Google Sheets?
Yes. The three CSV files are made for spreadsheets: one row per ticket, one row per message and one row per customer. Internal notes are included in messages.csv and labelled internal_note, so you can filter them out before sharing the file with anyone outside your team.
Are attachments included in the export?
The export contains the text of every message, the ticket details and the customers. The attachment files themselves are not part of the zip today. Download any file you need to keep from the ticket itself before you delete customers or leave Hushdesk.
Can I use the export to move to another helpdesk?
Yes, that is what conversations.jsonl is for. Each line is one complete ticket with its messages, tags, fields and customer, in a format other tools and scripts can read. Your data is yours, and the export is available on every plan, including Free.
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- Delete customers safelyRemove customers who have no tickets, such as test or duplicate profiles. Customers with ticket history are always kept so nothing is lost.
- Move from Gorgias to HushdeskPreviewWhat comes across from Gorgias today (macros, views, tags, ticket fields and team names), what is still to come, and how to plan the switch.
Still stuck?
Chat with the Hushdesk team. A person answers on every plan.