Export reports to CSV
Download any Analytics report as a CSV file with the same date range and filters as the page, ready to open in Excel, Numbers or Google Sheets.
Last updated 2 min read
Every Analytics report can be downloaded as a CSV file, with the same date range and filters you are looking at. Use it for board packs, deeper analysis or keeping a monthly record.
Before you start
- Who can do this: owners and admins.
- Plan: all plans.
- What you need: a spreadsheet app such as Excel, Numbers or Google Sheets.
Step by step
- Open the report you need.
- Set the date range and filters. See Filter reports and compare periods.
- Press Export CSV at the top of the report.
- Open the downloaded file in your spreadsheet app.
What happens next
The file downloads with a name that identifies the report. It includes every row, not just the top ones in the chart, and uses the filters from the page.
What each export contains
| Report | Rows |
|---|---|
| Overview | The headline numbers, then created, replied and closed per hour or day (times in UTC) |
| Agents | One row per agent with every column |
| Busiest times | Customer messages per hour, one column per weekday |
| Satisfaction | Number of answers for each score, 5 down to 1 |
| SLAs | Results by policy |
| Tags, Ticket fields, Macros, Intents | Every item with its count, previous-period count and share |
Making a monthly report
On the first working day of each month, set the range to Custom range… covering last month, then export Overview, Agents, Satisfaction and Tags. Paste them into one spreadsheet with a tab each. Over a year you build a simple history you can compare without opening Hushdesk.
Tips
- Export the same report on the same day each month for a clean record.
- Keep the date range in the file name when you save it, such as "overview-2026-09", so old exports are easy to find.
- Agents who need numbers can read the reports on screen or ask an owner or admin for an export.
- Keep exports private; they hold your team's performance data.
- For an automatic log of every ticket in a sheet, use webhooks with Zapier or Make instead. See Google Sheets status.
Troubleshooting
"Only owners and admins can export reports"
Ask an owner or admin to export the report for you.
"Unknown report"
The export link was changed or is out of date. Open the report again and press Export CSV.
Accented characters look wrong
Open the file through your spreadsheet's import, choosing UTF-8.
Frequently asked questions
How do I download a report from Hushdesk?
Open the report, set the date range and filters you want, then press Export CSV at the top of the page. The file downloads straight away with the same filters as the page, so what you see is what you get in the spreadsheet.
Who can export reports?
Owners and admins. Agents and viewers can read every report on screen, but the export answers Only owners and admins can export reports for anyone else. Exported files contain your team's data, so keep them somewhere safe and share them only with people who need them.
Will the CSV open correctly in Excel?
Yes. The file is UTF-8 with a byte-order mark, which tells Excel to read accented names and symbols such as the pound sign correctly. It also opens in Numbers and Google Sheets. Each report has its own columns, matching its table.
Does the CSV include all rows or only the top ones?
All rows. Insight reports such as Tags show the top items in the chart, but the table and the CSV include every row, with its count, the count in the previous period and its share, so you can work out the change in your spreadsheet.
Can I export all my tickets, not just reports?
Reports export summaries and tables. For a full copy of your workspace's data, owners and admins can use Settings, Export data, which is a separate feature with its own options. See the guide on exporting your data for what it includes and how to download it.
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Related articles
- Filter reports and compare periodsSet a date range or custom range, filter any report by channel, agent, team and tag, and read the change against the previous period of the same length.
- Export all your conversationsDownload one zip with every ticket, message, internal note and customer in your workspace, as JSON, spreadsheets and readable transcripts.
- Get started with AnalyticsA map of every Hushdesk report, from the live view of right now to agent, satisfaction, SLA and ticket insight reports, and how they share filters.
- Google Sheets integration (coming soon)Coming soonA direct Google Sheets app for Hushdesk is coming soon. You can already log every ticket event to a sheet today with Webhooks and Zapier or Make.
Still stuck?
Chat with the Hushdesk team. A person answers on every plan.