Account and security
Your profile, sign-in email and password, two-step sign-in, recovery codes, passkeys, devices, audit logs and exports.
- Secure your Hushdesk accountA five-minute checklist to protect your account and your customers' data, using a strong password, two-step sign-in, a passkey and a review of your devices.
- Edit your profile, name and photoChange the name your team sees, upload a photo, pick one of the ready-made avatars or use your initials, and choose the page you land on after sign-in.
- Ways to sign in to HushdeskSign in with your password, an emailed link or 6-digit code, or a passkey such as Face ID or Windows Hello, and add two-step sign-in for extra safety.
- Forgot your passwordGet back into Hushdesk with an emailed sign-in link or 6-digit code, then keep signing in with links or a passkey. Here is what to do about the old password.
- Change or set your passwordChange your Hushdesk password, or set one if you sign in with email links or passkeys. Changing it signs out every other device for your safety.
- Change your sign-in emailMove your Hushdesk account to a new email address. Confirm it with a 6-digit code sent to the new address; your old address is told about the change.
- Set up two-step sign-inProtect your account with a code from an authenticator app such as Google Authenticator, 1Password or Authy, plus ten one-time recovery codes.
- Use and renew your recovery codesSign in with a recovery code when you cannot use your authenticator app, see how many codes are left and make a fresh set of ten.
- Add a passkey for quick, safe sign-inSign in with Face ID, Touch ID, Windows Hello or a security key instead of typing a password. Add, rename and remove passkeys from your account.
- See and sign out signed-in devicesCheck every device and browser signed in to your account, with where and how it signed in, and sign out any you do not recognise, or all others at once.
- Deactivate or reactivate a userStop someone opening your workspace when they leave the team, keep their history in place, and bring them back later with one click from the Users page.
- View the audit logSee who changed what in your workspace, from users and business hours to sign-in security, exports and support access, with the time of each change.
- Export all your conversationsDownload one zip with every ticket, message, internal note and customer in your workspace, as JSON, spreadsheets and readable transcripts.
Still stuck?
Chat with the Hushdesk team. A person answers on every plan.