Sign-in and sign-up errors

These are the messages you can see while signing in, creating an account or confirming your email. Each one is quoted exactly as Hushdesk shows it, with the cause and the fix.

Before you start

• Who this is for: everyone who signs in to Hushdesk or creates an account.
• What you need: the exact message you saw.

Step by step

1. Note where you saw the message, for example on the sign-in page, the code step or the Welcome page.
2. Find it in the list below; messages are grouped by task and quoted word for word.
3. Follow the fix, or open the linked guide for the full steps.

What happens next

Most fixes take effect straight away. If the same message comes back after the fix, refresh the page once, then contact us with the message and the page you were on.

Tips

• Codes and links work once. Always use the newest email if you asked more than once.
• Check the spam folder before asking for another code.
• A passkey avoids codes altogether. Add one once you are in.

Troubleshooting

Signing in

"Email or password is incorrect"

Check both. If you forgot the password, see Forgot your password.

"Enter your email address"

The email field is empty. Type the address you use for Hushdesk. See Ways to sign in to Hushdesk.

"Enter your password"

The password field is empty. Type it, or sign in with an email link or a passkey instead. See Ways to sign in to Hushdesk.

"This account is turned off. Ask your workspace owner."

Your account has been switched off. Contact your workspace owner. See Ways to sign in to Hushdesk.

"Email sign-in isn’t set up on this server yet. Use your password or a passkey."

This server cannot send email yet. See Ways to sign in to Hushdesk.

"We couldn’t send the email just now. Try again in a minute."

The email provider did not accept the message. Wait a minute and press Send a new code again. See Confirm your email address.

"Too many attempts. Wait a minute, then try again."

You tried many times in a short while. Wait a minute, then try again. See Ways to sign in to Hushdesk.

"That sign-in step expired. Start again."

You waited too long between your password or email link and the next step. Sign in again from the start. See Ways to sign in to Hushdesk.

"Your account isn’t part of an active workspace right now. Ask your workspace owner to invite you again, or contact support@hushdesk.tech if your workspace was suspended."

You signed in, but no workspace has you as an active member, for example because you were deactivated. Ask the owner to reactivate or invite you again. See Deactivate or reactivate a user.

"You’re signed out."

You signed out, or your session ended. Sign in again to continue. See Ways to sign in to Hushdesk.

Email links and codes

"That code isn’t right. Check the email and try again."

Use the code from the most recent email. See Ways to sign in to Hushdesk.

"That code has expired. Ask for a new one."

Codes last 15 minutes. Ask for a new email. See Forgot your password.

"Too many wrong codes. Ask for a new one."

After five wrong tries the code stops working. Ask for a new email. See Forgot your password.

"This link has expired or was already used. Ask for a new one."

Links work once, for 15 minutes. See Ways to sign in to Hushdesk.

"Enter the 6-digit code from the email"

The box is empty or has fewer than six digits. Type all six digits; spaces are ignored. See Confirm your email address.

"Enter your email address first"

Type your work email before pressing the button. See Forgot your password.

Two-step sign-in

"That code isn’t right. Use the newest code from your app, or a recovery code."

At sign-in, the code was wrong. Use the newest code. See Set up two-step sign-in.

"Too many wrong codes. For your safety this is paused for a while; try again later or contact support."

Too many wrong codes were entered. Wait, or sign in with a passkey. See Use and renew your recovery codes.

"Too many wrong codes. Sign in again to get a fresh start."

Too many wrong codes were typed at the two-step step. Sign in again from the start to get a new attempt. See Use and renew your recovery codes.

Passkeys

"No passkey was chosen. Try again, or sign in another way."

You closed the passkey prompt. Try again. See Ways to sign in to Hushdesk.

"Your device couldn’t use a passkey here. Sign in another way."

This browser or device could not use a passkey for this site. Sign in with your password or an email link, then check the passkey in your account. See Add a passkey for quick, safe sign-in.

"That passkey request expired. Try again."

Start the passkey sign-in again. See Add a passkey for quick, safe sign-in.

"Your device’s answer didn’t check out. Try again."

The passkey answer from your device could not be verified. Try again; if it keeps failing, sign in another way and add the passkey again. See Add a passkey for quick, safe sign-in.

"This passkey isn’t registered here. Sign in another way, then add it in your account."

At sign-in, the passkey chosen is not on your account. Sign in another way and add it. See Add a passkey for quick, safe sign-in.

"Passkey sign-in failed"

The passkey sign-in did not finish. Try again, or sign in with your password or an email link. See Ways to sign in to Hushdesk.

Creating an account and confirming your email

"An account with this email already exists. Sign in instead."

That address already has a Hushdesk account, perhaps from an earlier try or an invite. Go to the sign-in page and sign in. If you forgot the password, use Forgot password? to get a sign-in link by email. See Create your Hushdesk account.

"Tell us your name"

The name field is empty. Type the name your team will see. See Create your Hushdesk account.

"Name your store or team"

The workspace name is empty. Type your store or team name; you can change it later. See Create your Hushdesk account.

"That email doesn’t look right"

The email address is not complete or has a typo. Check it has one @ and a domain, such as name@yourstore.com. See Create your Hushdesk account.

"Use at least 10 characters"

The password is too short. Add words until the meter no longer says Too short. See Create your Hushdesk account.

"Use at most 200 characters"

The password is longer than 200 characters. Use a shorter phrase. See Change or set your password.

"Use more than one repeated character"

A password made of one character repeated (for example ten "a"s) is refused. Mix different characters or words. See Create your Hushdesk account.

"That password is too common. Try a short phrase instead"

Pick something less predictable, such as three unrelated words. See Secure your Hushdesk account.

"Don’t use your email address in your password"

Remove your email address, or the part before the @, from the password. See Secure your Hushdesk account.

"That code isn’t right."

One digit is wrong, or you typed a code from an older email. Check the newest email and try again. See Confirm your email address.

"That code has expired. Send a new one."

More than 15 minutes have passed, or the code was already used. Press Send a new code. See Confirm your email address.

"Too many wrong codes. Send a new one."

After five wrong tries the code stops working. Press Send a new code and type the new one carefully. See Confirm your email address.

"This link has expired or was already used. Sign in and send a new one from your account."

Links work once and for 15 minutes. Sign in, then send a fresh code from the Welcome page or your account. See Confirm your email address.

Forms on the Hushdesk website

"Booking is not open right now. Email us and we will set a time."

Demo booking is closed at the moment. Email us and we will find a time together.

"Too many requests. Wait a minute and try again."

The demo form was sent many times in a short while. Wait a minute.

"Which store is it for?"

The demo form needs your store name or address.