Find an error message
Look up any Hushdesk error message by area, read what causes it and how to fix it, and get help when a search finds no answer.
Last updated 3 min read
Every message Hushdesk can show is listed in this troubleshooting section, word for word, with what causes it and how to fix it. Start here if you are not sure where a message belongs.
Before you start
- Who this is for: everyone.
- What you need: the exact words of the message. Copying them makes the search precise.
Step by step
- Copy the message, or note its first few words.
- Search the help center with those words, or pick the area below.
- Read the cause and the fix, then follow the link to the full guide if you need the steps.
What happens next
The messages are grouped by where you see them:
| Area | Article |
|---|---|
| Signing in, signing up, confirming your email | Sign-in and sign-up errors |
| Profile, password, two-step sign-in, passkeys, workspaces | Account and security errors |
| Users, teams, roles, store details, hours | Team and workspace settings errors |
| Plans, payments, exports | Billing and data export errors |
| Tickets, customers, orders | Inbox, customer and order errors |
| AI agent, AI drafts, Ask AI | AI errors and AI agent reasons |
| App directory, Shopify, webhooks, requests | App and integration errors |
| Support address, forwarding, sending domain | Email errors |
| Chat widget on your site | Chat widget errors |
| Rules, macros, tags, fields, SLAs, surveys | Workflow errors |
| Your own help center | Help center editor errors |
| Super admin console, keys, backups | Super admin console errors |
Tips
- Messages appear in a short notice or under the field they are about. Copy them before a notice fades.
- Most messages say what to do next. If one does not, the entry here does.
- When you contact us, include the exact message, the page and what you pressed.
Searches with no answer
Every search on this help center that finds no article is counted, without any personal details, in a report called Searches with no answer. Our team reads it to decide which articles to write next, and adds missing messages to this index.
Your own help center has the same report for your customers. See Read help center reports.
If your search found nothing, ask us in the chat. A person answers on every plan.
Troubleshooting
Messages you can see anywhere
"Something went wrong"
Hushdesk could not finish the action and had no more specific reason to show. Refresh the page and try again. If it keeps happening, contact us with the page and what you pressed.
"Too many tries. Wait a minute and try again."
You repeated the same action many times in a short while. Wait a minute, then try once.
"You’re viewing this workspace read-only as support. Exit “view as” to make changes."
Hushdesk support is viewing the workspace read-only. Changes are not possible in that mode. See Set up your own help center.
"Invalid change"
The page sent something Hushdesk did not expect, usually because it was open for a while and is out of date. Refresh the page and try again.
"Invalid selection"
The page sent something Hushdesk did not expect, usually because it was open for a while and is out of date. Refresh the page and try again.
"Invalid value"
The page sent something Hushdesk did not expect, usually because it was open for a while and is out of date. Refresh the page and try again.
"Not found"
The item no longer exists, or you do not have access to it any more. Go back to the list and refresh the page.
Frequently asked questions
How do I find out what a Hushdesk error message means?
Copy the exact words of the message and search the help center, or open the troubleshooting article for the area where you saw it, such as sign-in, inbox or email. Each message is listed word for word with what causes it and how to fix it, plus a link to the full guide.
Why does Hushdesk say Too many tries?
To protect accounts and the service, Hushdesk limits how often some actions can be repeated in a short time, such as codes, uploads, exports and new workspaces. Wait a minute and try once more. Repeated wrong codes can pause sign-in for longer, for your safety.
What should I do if an error is not listed here?
Contact us with the chat on this page or by email, and include the exact message, the page you were on and what you pressed. A person answers on every plan. Unlisted messages are added to this index, so the next person finds the answer straight away.
Why do some messages start with Invalid?
Messages such as Invalid change or Invalid selection mean the page sent something Hushdesk did not expect. That usually happens when a page was open for a long time, or when someone else changed the same thing. Refresh the page and try again; nothing was saved.
What happens to my search if this help center has no answer?
Searches that find no article are counted, without any personal details, in a report called Searches with no answer. Our team reads it to decide which articles to write next. If your search found nothing, ask us in the chat and we will answer you directly.
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Related articles
- Sign-in and sign-up errorsWhat every message on the sign-in, sign-up and email confirmation pages means, from wrong codes and expired links to passkeys and locked accounts.
- Inbox, customer and order errorsMessages in the inbox, the reply box, the customer pages and the Shopify order card, from required fields and merges to refunds and address changes.
- Email errorsMessages when you connect a support address, send a test email, set up your sending domain or check delivery, with the cause and fix for each one.
- Chat widget errorsMessages your visitors can see in the chat widget, and the ones you see while installing and styling it, with what causes each one and how to fix it.
Still stuck?
Chat with the Hushdesk team. A person answers on every plan.