Troubleshooting
Every error message Hushdesk can show, what causes it and how to fix it, grouped by where you see it.
- Find an error messageLook up any Hushdesk error message by area, read what causes it and how to fix it, and get help when a search finds no answer.
- Sign-in and sign-up errorsWhat every message on the sign-in, sign-up and email confirmation pages means, from wrong codes and expired links to passkeys and locked accounts.
- Account and security errorsMessages on your profile, email and password, two-step sign-in, passkeys, signed-in devices and new workspace pages, with what each one means and how to fix it.
- Team and workspace settings errorsMessages about roles and permissions, inviting and deactivating users, teams, store details, business hours, availability and the first-week checklist.
- Billing and data export errorsMessages on the Plan and billing page, in Stripe checkout and the billing portal, and when you export conversations or reports, with what each one means.
- Inbox, customer and order errorsMessages in the inbox, the reply box, the customer pages and the Shopify order card, from required fields and merges to refunds and address changes.
- AI errors and AI agent reasonsMessages from the AI agent settings, Draft with AI, summaries and Ask AI, plus the reasons the activity log gives when the AI drafts instead of sending.
- App and integration errorsMessages in the app directory when you connect Shopify, 17TRACK, Slack, webhooks, Zapier, Make or n8n, or send a request for a new integration.
- Email errorsMessages when you connect a support address, send a test email, set up your sending domain or check delivery, with the cause and fix for each one.
- Chat widget errorsMessages your visitors can see in the chat widget, and the ones you see while installing and styling it, with what causes each one and how to fix it.
- Workflow errorsMessages when you build rules, test them, or manage macros, tags, ticket fields, customer fields, SLA policies, auto-assignment and satisfaction surveys.
- Help center editor errorsPreviewMessages in your own help center editor: collections, article addresses, pictures, videos, publishing, review and restoring earlier versions.
- Super admin console errorsMessages in the Hushdesk super admin console: the security check, workspaces and users, API keys, website chat, integration requests and backups.
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