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Take a tour of Hushdesk

A quick map of every area in Hushdesk, from Home and the Inbox to Workflows and Settings, so you always know where to find things.

Last updated 2 min read

On this page

Hushdesk is split into a few areas. Each one does one job: answering customers, setting up automations, reading reports or changing settings. This page is a map so you know where everything lives.

Before you start

  • Who can do this: everyone in a workspace.
  • Plan: all plans.
  • Time: five minutes to click through each area.

Step by step

  1. Look at the top-left corner. The button there shows the area you are in, for example Inbox, with a small arrow.
  2. Click it. The menu lists your workspace name and every area in three groups.
  3. Pick Home to see setup progress, what is waiting right now, today against yesterday and your plan.
  4. Pick Ask AI to ask questions about your tickets and get suggestions you can approve.
  5. Pick Inbox to answer email and chat tickets.
  6. Pick AI Agent to set up Copilot or Autopilot answers.
  7. Pick Analytics to read reports on volume, response times, satisfaction and more.
  8. Pick Workflows for rules, macros, SLAs, ticket fields, tags, assignment and surveys.
  9. Pick Settings for apps, channels (Email and Chat widget), your store, business hours, users, teams, billing, audit logs, imports and export.
  10. Pick Customers to search everyone who has contacted you.

What happens next

Every area keeps the same frame: the area switcher at the top, a menu of sections on the left and the content on the right. On smaller screens the left menu becomes a drawer you open with the menu button.

At the bottom of the left-hand menu you will find the account menu with your name. It holds Profile, Security and sign-in, Keyboard shortcuts (in the inbox), your list of Workspaces, New workspace and Sign out. Platform staff also see Super admin there.

Convert shows a Preview label. It describes chat campaigns that are coming and checks what you need for them, but there is no campaign builder yet.

Convert campaigns (proactive chat messages triggered by page, cart or order events) are being built. The Convert page shows the planned campaigns and whether your widget and Shopify store are ready for them.

Tips

  • Bookmark the area you use most, or set it as your start page.
  • In the inbox, press ? to see every keyboard shortcut.
  • Home is the fastest way to see what still needs setting up. See Your first-week checklist.
  • If a page says only admins can change something, you can still read it. Ask an owner or admin to make the change.

Frequently asked questions

How do I move between areas in Hushdesk?

Use the area switcher in the top-left corner, which shows the name of the area you are in with a small arrow. Click it to see every area grouped in three blocks, then pick one. The current area has a tick beside it.

What does the Preview label next to Convert mean?

Convert is not finished yet. The page explains the chat campaigns you will be able to set up, such as a sizing helper or a free-shipping nudge, and checks whether your widget and store are ready. The campaign builder itself comes in a later release.

Where are my profile and password settings in Hushdesk?

Open the account menu, which shows your name and photo at the bottom of the left-hand menu. Choose Profile for your name, photo and start page, or Security and sign-in for your password, email, passkeys and two-step sign-in.

Why do I not see some settings in Hushdesk?

Most workspace settings can be viewed by anyone, but only owners and admins can change them. Agents and viewers see the same pages with read-only controls. Ask an admin to change your role if you need to edit settings.

Can I switch between light and dark mode?

Yes. Use the small sun or moon button next to the account menu at the bottom of the left-hand menu. Hushdesk starts in light mode whatever your device setting, and remembers your choice in this browser. The sign-in page has the same button in its top corner.

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