Invite your team
Add teammates to your Hushdesk workspace as admins, agents or viewers. Seats are unlimited on every plan and invites can be revoked at any time.
Last updated 2 min read
Hushdesk works best when everyone who answers customers has their own login. Invite teammates by email and pick their role. Seats are unlimited on every plan, so you never pay per person.
Before you start
- Who can do this: owners and admins.
- Plan: all plans, unlimited seats.
- What you need: each teammate's work email address.
- Time: under a minute per person.
Step by step
- Open Settings and choose Users under Account.
- Press Invite user in the top-right corner.
- Type the teammate's Email.
- Pick a Role: Agent works tickets, Admin manages settings, users and rules, Viewer is read only.
- Press Send invite. A message confirms "Invited" and the address.
What happens next
The invite appears under Pending invites with the role and an expiry date. Your teammate joins as soon as they sign up or sign in with that exact email and confirm it. Then they move from Pending invites into the user list.
Invite emails go out once email sending (Postmark) is connected on the server. Until then, send your teammate the sign-up link yourself. The invite still works: it is matched to their email address when they confirm it.
To cancel an invite, press the cross next to it. A message confirms Invite revoked.
Tips
- Use Viewer for people who only need to read, such as a manager or an accountant. Viewers cannot change tickets, customers or settings.
- Put people into teams after they join, so tickets can be routed to a group. See Create teams.
- The role hints are shown at the bottom of the Users page if you need a reminder.
- Inviting at least one person, or having an open invite, ticks off Invite your team on the Home checklist.
Troubleshooting
"Invite as admin, then transfer ownership"
You tried to invite someone as owner. Invite them as Admin instead.
"That person already has a pending invite"
An invite to that address is still waiting. Revoke it first if you want to change the role, then invite again.
"That email doesn’t look right"
The email address is incomplete or has a typo. Check the @ and the domain.
"Only admins can change workspace settings"
Agents and viewers cannot invite people. Ask an owner or admin.
My teammate signed up but is not in the workspace
They must use the same email address the invite was sent to, and confirm it with the 6-digit code. Check the spelling under Pending invites.
Frequently asked questions
How many users can I invite to Hushdesk?
There is no limit. Seats are unlimited on every plan, including Free, so you can invite your whole team, temporary staff and anyone who only needs to read. Plans are priced by monthly conversations and AI resolutions, not by people.
Why did my teammate not receive the invite email?
Invite emails only go out once email sending is connected on the Hushdesk server. Until then, send your teammate the sign-up link yourself. When they sign up or sign in with the invited address and confirm it, they join your workspace automatically.
Can I invite someone as the owner?
No. Invite them as an admin instead. Owners cannot be invited directly, and transferring ownership from the Users page is not available yet. Admins can already manage settings, users, teams, rules, macros, apps and the plan, so most of the owner's work can be shared this way.
How long does a Hushdesk invite last?
Each pending invite shows its expiry date next to the role on the Users page. If it runs out before your teammate joins, revoke it with the cross button and send a fresh invite to the same address.
Does an invited person need a separate account?
Yes, each person signs in with their own account. They sign up with the invited email address, or sign in if they already use Hushdesk elsewhere, then confirm the address with the 6-digit code. One account can belong to several workspaces, each with its own role.
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Related articles
- Roles and permissions explainedWhat owners, admins, agents and viewers can and cannot do in Hushdesk, and how to change someone's role from the Users page.
- Create teams to group your agentsGroup agents into teams so tickets can be routed and reported per team. Create, edit and delete teams from Settings, Teams in a minute.
- Deactivate or reactivate a userStop someone opening your workspace when they leave the team, keep their history in place, and bring them back later with one click from the Users page.
- Confirm your email addressEnter the 6-digit code or open the link we email after sign-up. Confirming unlocks invites, new tickets, passkeys and two-step sign-in.
Still stuck?
Chat with the Hushdesk team. A person answers on every plan.