Forward your support mailbox to Hushdesk, send replies from your own domain and keep every email thread together.
- Connect your support emailBring your support mailbox into Hushdesk in about five minutes. Add the address, forward it to your private Hushdesk address and send a test.
- Forward Gmail to HushdeskForward a personal Gmail support inbox to Hushdesk. Hushdesk catches Gmail's confirmation code for you, so the whole setup takes about five minutes.
- Forward Google Workspace email to HushdeskForward a support address on your own domain in Google Workspace to Hushdesk, including what to do when forwarding is turned off or it is a group.
- Forward Outlook or Microsoft 365 to HushdeskForward an Outlook.com, Hotmail or Microsoft 365 support mailbox to Hushdesk, and allow external forwarding if Microsoft 365 blocks it.
- Forward Zoho Mail to HushdeskForward a Zoho Mail or Zoho Workplace support mailbox to Hushdesk. Zoho's verification code appears on the setup page within seconds.
- Forward Hostinger or cPanel email to HushdeskCreate a forwarder in Hostinger hPanel or cPanel so your support address reaches Hushdesk. No confirmation code is needed, so it takes minutes.
- Forward email from any other hostConnect a support mailbox on any mail host by finding its forwarding, forwarder or redirect setting. Confirmation emails show up on the setup page.
- Send a test email to check forwardingProve your email forwarding works with one click. Hushdesk sends a marked test to your support address and turns the step green when it comes back.
- Send replies from your own domainVerify your domain with a DKIM and a Return-Path record so Hushdesk replies come from support@yourstore.com and land in the inbox, not spam.
- Set up SPF and DMARC for support emailUnderstand the SPF and DMARC checks on the email setup page, what the advice means and how to fix two SPF records or a missing DMARC record.
- How email threading worksHow Hushdesk keeps a customer's replies in the same ticket using email headers, a private reply address and the subject, and when a new ticket opens.
- Email attachments and photosHow photos and files customers email show in tickets, how to attach files to your replies, the 25 MB limit and which files open in the browser.
- Auto-replies, bounces and mail loopsHushdesk ignores out-of-office replies, bounces and its own replies coming back, so they never become tickets or start an endless email loop.
- Connect more email addresses or disconnect oneAdd a support address for each brand, route extra addresses like returns@ through the same forwarding address, rename your sender or disconnect an address.
- Check if a reply was emailedEvery email reply shows a delivery line under it. Learn what Emailed to, Not emailed and Email failed mean, and what to do about each one.
- Troubleshoot email forwardingEmails not reaching Hushdesk? Work through the common causes, from forwarding left off or blocked to filters, typos and confirmation codes.
Still stuck?
Chat with the Hushdesk team. A person answers on every plan.