Live chat
Install the chat widget on Shopify, WordPress or any website, style it, set away hours and identify logged-in shoppers.
- Install live chat on any websiteCopy one line of code from Settings, Chat widget, Install and paste it before the closing body tag. Works on Wix, Squarespace, Webflow and custom sites.
- Install live chat on your Shopify storeAdd the Hushdesk chat widget to any Shopify theme by pasting one line into theme.liquid. A one-click theme app embed is coming next.
- Install live chat with the WordPress pluginDownload the Hushdesk Live Chat plugin from Settings, upload it to WordPress and press Connect to Hushdesk. Logged-in users arrive verified.
- Add chat to WordPress with a snippetAdd Hushdesk live chat to WordPress without the Hushdesk plugin. Paste the snippet into a footer scripts plugin or a child theme footer file.
- Style your chat widgetPick a look for the chat widget, set your brand colour, font, corners and light or dark mode, and edit the header, all with a live preview.
- Customise the chat buttonChange the chat launcher's icon, label, size and corner, move it away from the edges and lift it on phones so it never covers your cart bar.
- Ask for a name and email before a chat startsTurn on a short pre-chat form so visitors leave their name and email before the first message, and choose which fields are required.
- Set chat away hours and the offline messageShow an away message in the chat widget outside your business hours. Set the hours under Business hours and write the message on the Behaviour tab.
- Choose which sites can show chatYour store domain and its www version always show chat. Add other sites, such as landing pages or a second shop, on the widget's Behaviour tab.
- Check that chat is live on your siteConfirm the chat widget is working using the Install tab's last-seen list, a test chat from a private window and a quick checklist of common fixes.
- Identify logged-in shoppers in chatTell the chat widget who a logged-in shopper is with Helpdesk.identify, so chats land on the right customer. Learn what verified identity adds.
- Control the chat widget with JavaScriptOpen, close or toggle chat from your own buttons, listen for events, change the language and remove the widget, using the window.Helpdesk API.
- Answer live chats in real timeHow chat tickets arrive in the inbox, how typing shows on both sides, what the visitor sees when you reply or close the chat, and how to hand over to AI.
- Proactive chat campaigns (preview)PreviewConvert will start the right chat at the right moment, such as sizing help or a free-shipping nudge. See what is planned and what to prepare today.
- Chat widget languagesThe chat widget speaks 12 languages and picks the visitor's browser language automatically. Learn which languages are included and how to switch.
- Remove the chat widget from your siteTake Hushdesk chat off your site by deleting the snippet or the plugin. Nothing is left behind, and your tickets and settings stay in Hushdesk.
Still stuck?
Chat with the Hushdesk team. A person answers on every plan.