Plans and billing
Plans and monthly caps, what happens at a limit, changing plan, invoices and the billing portal.
- Hushdesk plans and monthly limitsCompare Free, Starter, Growth and Scale: monthly price, conversation and AI caps, what each plan includes, and why every plan has unlimited seats.
- What happens at your plan limitsWhat you see at 80 % and 100 % of your monthly caps, why the AI drops back to Copilot drafts, and what happens to new conversations over the limit.
- Upgrade or downgrade your planMove to a bigger or smaller Hushdesk plan from Settings, pay monthly or yearly through Stripe Checkout, and see what changes the moment you switch.
- Invoices, cards and the billing portalOpen the Stripe billing portal from Hushdesk to download invoices, update your card or billing details, switch plan or cancel your subscription.
- Cancel your paid planCancel a paid Hushdesk subscription in the billing portal, keep your plan until the end of the period, then move to Free with every ticket kept.
- Request a plan change without a cardWhen card payments are not connected yet, choosing a plan sends a request to the Hushdesk team, who switch you and confirm by email. Nothing is charged before.
- Billing for several workspacesEach Hushdesk workspace has its own plan, limits, card and invoices. See how billing works when you run more than one store, brand or client.
Still stuck?
Chat with the Hushdesk team. A person answers on every plan.