AI features
The AI agent in Copilot and Autopilot, Draft with AI, Ask AI, the activity log and the monthly AI limits.
- Turn on the AI agentSwitch on the Hushdesk AI agent in Copilot mode so it drafts a reply for every new customer message, then move to Autopilot for safe topics later.
- Copilot or Autopilot - which AI mode to useCopilot drafts answers for your team to send; Autopilot sends answers itself for allowed topics. See exactly when Autopilot sends and when it hands over.
- AI agent settings explainedEvery AI agent setting in plain words, including confidence, daily limit, undo window, tone, sign-off, house rules and the hand-off tag, with the defaults.
- Read the AI agent activity logSee what the AI agent did with every customer message and why, whether answered, drafted, handed over, skipped, cancelled or failed.
- Draft replies with AIPress the sparkle or Ctrl+J to get a reply drafted from the whole conversation, the order and your macros, then make it shorter, warmer or more formal.
- Summarize a ticket with AIGet a two to four bullet summary of a long ticket, covering what the customer wants, what has been done and the next step, before you pick it up.
- Ask AI about your tickets, customers and teamAsk questions in plain words, such as which tickets waited longest or how the team did this week, and get answers with links from your own data.
- Act on Ask AI suggestionsIn Act mode, Ask AI proposes changes such as tagging or assigning tickets, setting priority or creating a macro. Nothing changes until you confirm.
- AI limits and monthly AI capsHow many AI answers each plan includes, what counts toward the cap, what happens at 80 % and at the limit, and the separate daily limit you set.
- Connect an AI providerHushdesk's AI features need an AI provider key on the server. See which providers work, where a super admin adds the key and how to check it is live.
- How the AI stays accurate and safeThe checks behind every AI draft and answer. Grounded in your data, blocked when it invents links or amounts, and handed to a person when in doubt.
- AI Setup Wizard (coming soon)Coming soonThe AI Setup Wizard will build starting views, tags, macros, rules, SLAs and AI topics for your kind of business. See the plan and how to prepare.
Still stuck?
Chat with the Hushdesk team. A person answers on every plan.