Your own help center
Write help articles for your customers, organise them into collections and show them in the chat widget.
- Set up your own help centerPreviewPublish a help center for your customers at your own Hushdesk address, with a title, a tagline, collections and articles they can search on their own.
- Organise articles into collectionsPreviewGroup your help articles into collections such as Shipping or Returns, with an icon, a short description, one level of sub-collections and team-only topics.
- Write a help articlePreviewUse the help center editor to write clear answers with headings, steps, pictures, videos, tables, callouts and click paths, then save a draft as you go.
- Add animations to help articlesPreviewEmbed a ready-made animated illustration in a help article from the Animation picker, preview it live, and know which animations work in your help center.
- Help article SEO, summaries and FAQsPreviewHelp customers find your articles on Google and in search: set a focus keyword, search title and description, follow the live checklist and add FAQs.
- Publish, review and restore articlesPreviewTake a help article from draft to review to published, edit a live article safely, unpublish or delete it, and restore any earlier version from History.
- Show your help center in the chat widgetPreviewLet visitors search your help articles from a Help tab in the chat widget, open answers in a new tab, and still start a chat when no article fits.
- Read help center reportsPreviewSee how often articles are read, how many readers found them helpful, what they said was missing, and which searches found no answer, so you know what to write.
- Help center web addressesPreviewHow the addresses of your help center, collections and articles are built under /hc/, what happens when you move or rename an article, and custom domains.
Still stuck?
Chat with the Hushdesk team. A person answers on every plan.