Integrations
Connect Shopify, 17TRACK, Slack, Webhooks, Zapier, Make and n8n, and bring your macros and views over from Gorgias.
- Find and connect apps in the app directoryBrowse the Hushdesk app directory, see what each app adds and can access, connect the live ones, and vote for the apps that are coming soon.
- Connect your Shopify storeInstall the Hushdesk app on your Shopify store from Settings, Apps. Orders, customers and fulfilments sync into tickets; Growth and Scale add more stores.
- Shopify permissions explainedEvery Shopify access scope the Hushdesk app asks for, in plain words, why it is needed, and what Hushdesk never does with your store.
- Read the Shopify order card in a ticketWhat the order card beside a ticket shows, including status chips, items, fulfilments with tracking, address, totals, order tags and linking.
- Refund, cancel or edit a Shopify orderRefund all or part of an order, cancel it before it ships, change the address or create a free replacement from the ticket, sent straight to your Shopify store.
- Troubleshoot the Shopify connectionFix Shopify install errors, a store linked to another workspace, missing orders and app page messages, and disconnect or uninstall the Hushdesk app.
- Connect 17TRACK for live parcel statusAdd your 17TRACK API key so the order card shows the carrier's latest scan, like In transit or Delivered, right inside the ticket.
- Connect Slack for ticket alertsPost a message to a Slack channel when a live chat starts, an urgent ticket arrives or the AI hands a ticket to your team, with a link to open it.
- Send ticket events with webhooksConnect the Webhooks app to post a signed JSON event to your HTTPS endpoint when a ticket is created, a customer replies or a ticket is closed.
- Webhook events and payload referenceThe exact JSON Hushdesk posts for ticket.created, customer.replied, ticket.closed and the test ping, with every field and header explained.
- Verify webhook signatures in Node, Python or PHPCheck the X-Hushdesk-Signature header so your endpoint only trusts events Hushdesk sent. Ready-to-copy code for Node.js, Python and PHP.
- Connect Zapier to HushdeskStart a Zap whenever a ticket is created, a customer replies or a ticket closes, using a Webhooks by Zapier trigger and the Hushdesk Webhooks app.
- Connect Make to HushdeskRun a Make scenario when a ticket is created, a customer replies or a ticket closes, using a Make custom webhook and the Hushdesk Webhooks app.
- Connect n8n to HushdeskTrigger an n8n workflow from Hushdesk ticket events with the n8n Webhook node, and verify the signature in a Code node on your own n8n instance.
- Use Hushdesk with WordPress and WooCommerceWhat works for WordPress and WooCommerce stores today: email, live chat with the plugin or a snippet, verified logged-in users and webhooks. Orders come later.
- Move from Gorgias to HushdeskPreviewWhat comes across from Gorgias today (macros, views, tags, ticket fields and team names), what is still to come, and how to plan the switch.
- Request an integration or vote for an appVote for apps marked Soon, request an app that is not listed, or ask for a custom integration for your store, then follow its status in Settings, Apps.
Still stuck?
Chat with the Hushdesk team. A person answers on every plan.