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Cancel your paid plan

Cancel a paid Hushdesk subscription in the billing portal, keep your plan until the end of the period, then move to Free with every ticket kept.

Last updated 1 min read

On this page

You can cancel a paid plan at any time. You keep what you paid for until the end of the period, then the workspace moves to Free. Nothing is deleted.

Before you start

  • Who can do this: owners and admins.
  • Plan: a paid plan paid by card through Stripe. If our team set up your plan without a card, contact support instead.
  • Before you cancel: check the Free limits (200 conversations and 25 AI answers a month), and export your data if you want a copy. See Export all your conversations.

Step by step

  1. Open Settings and choose Plan and billing.
  2. Press Cards and invoices. (Pressing Move to Free and then Confirm: move to Free opens the same portal when you pay by card.)
  3. In the Stripe billing portal, cancel the subscription.
  4. Return to Hushdesk.

What happens next

  • The Current plan section says, for example, "Ends on 1 November 2026; you move to Free after that."
  • On that date the workspace moves to Free. Tickets, customers and settings stay.
  • Free limits apply from then on. The AI agent drafts instead of sending once 25 AI answers are used in a month.
  • The change is written to the audit log.

Tips

  • Cancel near the end of your period; you keep the paid plan until then either way.
  • Changed your mind? Renew in the portal before the end date.
  • Turn off Autopilot before you move to Free if you used many AI answers a month.

Troubleshooting

"There is no payment method on file yet"

This workspace is not paid by card, so there is nothing to cancel in Stripe. If our team set up the plan, contact support.

"Payments are not answering right now. Try again in a minute."

Hushdesk could not reach Stripe. Wait a minute and try again.

Frequently asked questions

How do I cancel my Hushdesk subscription?

Open Settings, Plan and billing and press Cards and invoices, or press Move to Free and confirm. Both open the Stripe billing portal, where you cancel the subscription. You keep the paid plan until the end of the period you paid for, then the workspace moves to Free.

Do I lose my tickets if I cancel?

No. Cancelling changes the plan, not your data. After the paid period ends the workspace moves to Free with all tickets, customers, macros and settings kept. Free has lower monthly limits, so check them before you cancel, and download an export if you want a copy.

Do I get a refund if I cancel in the middle of a month?

Cancelling stops the next renewal. You keep the plan you paid for until the end of the current period, and the billing page shows the date it ends. For a refund on a payment you have already made, contact support with the invoice.

Can I undo a cancellation?

Yes, until the period ends. Open the billing portal again with Cards and invoices and renew the subscription there. While a cancellation is pending, the billing page says Ends on with the date, then you move to Free after that, so you can see whether it is still scheduled.

Can I delete my workspace completely?

Not from the product today; there is no delete button for a workspace. Cancel the paid plan so nothing renews, download an export from Settings, Export data if you want to keep a copy, and then contact support from the workspace owner's email address to ask for it to be removed.

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