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Invoices, cards and the billing portal

Open the Stripe billing portal from Hushdesk to download invoices, update your card or billing details, switch plan or cancel your subscription.

Last updated 1 min read

On this page

Hushdesk uses Stripe for payments. Your invoices, card and billing details live in the Stripe billing portal, which you open from the Plan and billing page in one click.

Before you start

  • Who can do this: owners and admins.
  • Plan: any paid plan paid by card through Stripe.
  • Good to know: the button appears after the first card payment for this workspace.

Step by step

  1. Open Settings and choose Plan and billing.
  2. Next to the Monthly / Yearly toggle, press Cards and invoices.
  3. The Stripe billing portal opens. From there you can:
    • download invoices;
    • add or change your card;
    • update billing details;
    • switch plan or cancel.
  4. Use the portal's link back to return to Hushdesk.

What happens next

Changes you make in the portal reach Hushdesk automatically within seconds. The Current plan section then shows the new state, for example:

  • "Renews on 1 November 2026. Paid by card through Stripe."
  • "Ends on 1 November 2026; you move to Free after that." after a cancellation.

Each update from Stripe is written to the audit log.

Tips

  • Add a billing email your accountant reads in the portal, so invoices reach the right person.
  • Update the card before it expires to avoid a failed renewal.
  • If several people pay for different stores, open each workspace's own billing page.

Troubleshooting

"There is no payment method on file yet"

This workspace has never paid by card. Choose a paid plan first; the portal is available after checkout.

"Payments are not answering right now. Try again in a minute."

Hushdesk could not reach Stripe. Wait a minute and press Cards and invoices again.

"Only owners and admins can change the plan"

Billing is limited to owners and admins. Ask one of them to download the invoice for you.

Frequently asked questions

Where do I find my Hushdesk invoices?

Open Settings, Plan and billing and press Cards and invoices. It opens the Stripe billing portal for your workspace, where every invoice is listed with its date and amount and can be downloaded as a PDF. The button appears once your workspace has paid by card at least once.

How do I update the card Hushdesk charges?

Press Cards and invoices on the Plan and billing page, then add or replace the card in the Stripe billing portal. The change applies to your next renewal. Hushdesk never sees or stores the card number; Stripe keeps it and charges it for your subscription.

Why is there no Cards and invoices button on my billing page?

The button appears only after the workspace has paid through Stripe, because before that there is nothing to show. On the Free plan, or on a plan our team set up without a card, there are no card invoices. Agents and viewers do not see the button either.

Can I change the company name or address on my invoices?

Billing details such as the name and address on invoices are managed in the Stripe billing portal. Open it with Cards and invoices on the Plan and billing page. Changes apply to new invoices; for an invoice that was already issued, contact support.

Does each workspace get its own invoices?

Yes. Each workspace has its own plan and its own Stripe subscription, so each one gets its own invoices and its own Cards and invoices portal. Open Plan and billing inside the workspace whose invoices you need, then open the portal from there.

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