AI limits and monthly AI caps
How many AI answers each plan includes, what counts toward the cap, what happens at 80 % and at the limit, and the separate daily limit you set.
Last updated 2 min read
Every plan includes a number of AI answers each month. The cap keeps your bill predictable: Hushdesk never charges more or upgrades you by itself. When the cap is used up, the AI keeps helping your team with drafts.
Before you start
- Who can do this: everyone can see the meters; owners and admins change the plan and the AI settings.
- Plan: all plans.
Step by step
- Open Home and look at Your plan, or open Settings > Plan and billing.
- Read the AI resolutions meter: used this month against your plan's cap.
- Open AI Agent and check Daily limit under Safety.
- If you regularly reach the cap, compare plans under Plans. See Change your plan.
What happens next
AI resolutions per plan
| Plan | AI resolutions a month | Conversations a month |
|---|---|---|
| Free | 25 | 200 |
| Starter | 150 | 1,000 |
| Growth | 600 | 5,000 |
| Scale | 2,000 | 20,000 |
At each level
| Level | What you see | What the AI does |
|---|---|---|
| Under 80 % | Normal meter | Works as set |
| 80 % or more | Amber meter; "Over 80 %:" on billing; a notice on Home | Works as set |
| 100 % | Red meter; "Limit reached:" | Autopilot drafts only, like Copilot, until the month resets or the plan changes |
The daily limit you set on the AI Agent page applies on top: "Daily limit of 100 automatic replies reached" appears in the activity log when it is hit.
What counts
| Counts | Does not count |
|---|---|
| Autopilot answers sent to customers | Draft with AI |
| Copilot drafts sent by a person | |
| Summaries and Ask AI |
Verified resolutions. The billing page says "Only verified resolutions count (no re-contact for 72 h)." That check is planned. Today, each automatic answer is counted when it is sent.
Tips
- Allow Autopilot only for topics where it saves the most time, such as order status.
- Lower the daily limit during your first weeks of Autopilot as an extra safety net.
- Keep an eye on the meter in busy months; the cap resets on the first of the month.
Troubleshooting
"This month’s AI answers on your plan are used up: drafting until the month resets or the plan changes"
The monthly cap is reached. Your team sends the drafts, or an owner changes the plan.
"Daily limit of 100 automatic replies reached"
Your own daily limit was reached. Raise it on the AI Agent page, or wait until tomorrow (UTC).
Frequently asked questions
How many AI answers does each Hushdesk plan include?
Free includes 25 AI resolutions a month, Starter 150, Growth 600 and Scale 2,000. The meter is on Home under Your plan and in Settings, Plan and billing as AI resolutions. The count starts again at the beginning of each month, and nothing upgrades by itself when you get close.
What counts as an AI resolution?
An answer the AI agent sends to a customer by itself in Autopilot. Draft with AI, Copilot drafts that a person sends, ticket summaries and Ask AI do not count. The billing page says only verified resolutions count; that 72-hour check is planned, and today each automatic answer is counted when it is sent.
What happens when the monthly AI cap is reached?
The AI agent stops sending by itself and behaves like Copilot for the rest of the month. It keeps writing draft notes, with the reason This month's AI answers on your plan are used up. Customers are still answered by your team, and you are never charged extra automatically.
What is the difference between the daily limit and the monthly cap?
The daily limit is a safety setting you choose on the AI Agent page, from 1 to 2,000 automatic replies a day, default 100. The monthly cap comes from your plan. The AI stops sending when either one is reached, whichever comes first.
Will Hushdesk warn me before I hit the AI cap?
Yes. At 80 percent the meter turns amber, and Home shows You are over 80 percent of a monthly limit, nothing upgrades by itself, change plan if you need more. At 100 percent the meter turns red and the billing page says Limit reached.
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Related articles
- Hushdesk plans and monthly limitsCompare Free, Starter, Growth and Scale: monthly price, conversation and AI caps, what each plan includes, and why every plan has unlimited seats.
- What happens at your plan limitsWhat you see at 80 % and 100 % of your monthly caps, why the AI drops back to Copilot drafts, and what happens to new conversations over the limit.
- AI agent settings explainedEvery AI agent setting in plain words, including confidence, daily limit, undo window, tone, sign-off, house rules and the hand-off tag, with the defaults.
- Copilot or Autopilot - which AI mode to useCopilot drafts answers for your team to send; Autopilot sends answers itself for allowed topics. See exactly when Autopilot sends and when it hands over.
Still stuck?
Chat with the Hushdesk team. A person answers on every plan.