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Forward Zoho Mail to Hushdesk

Forward a Zoho Mail or Zoho Workplace support mailbox to Hushdesk. Zoho's verification code appears on the setup page within seconds.

Last updated 2 min read

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Zoho Mail forwards from its settings and asks you to verify the address first. Hushdesk catches Zoho's verification email and shows the code on the setup page, so you never have to look for it. The same steps work for Zoho Mail on its own and for Zoho Workplace, on a free address or your own domain.

Before you start

  • Who can do this: a Hushdesk owner or admin, signed in to Zoho as the support mailbox.
  • Plan: all plans.
  • What you need: your support address added under Settings > Email.
  • Time: about five minutes.

Step by step

  1. In Hushdesk, open your address under Settings > Email, copy the forwarding address and pick Zoho Mail under Where is this mailbox?.
  2. Sign in to Zoho Mail as your support address and open Settings, then Mail Forwarding and POP/IMAP.
  3. Under Mail Forwarding, add the forwarding address.
  4. Zoho sends a verification code to that address. It appears on the Hushdesk page under Confirmation arrived. Enter it in Zoho to verify.
  5. Switch forwarding on and choose to keep a copy in your mailbox.
  6. In Hushdesk, press Send a test email.

What happens next

While Hushdesk waits, the page shows Waiting for Zoho Mail’s confirmation code. It shows up here by itself. Once the test returns, step 3 says Forwarding works.

Zoho's verification email is never turned into a ticket. Hushdesk only accepts it when it comes from Zoho itself, and only keeps links to Zoho's own sites.

Replies

  • Your own domain on Zoho: verify it in step 4 so replies come from your support address. See Send replies from your own domain.
  • A free @zoho.com address: replies go from Hushdesk's shared address with your store name. Customers' answers still come back to the same ticket.

Tips

  • Press Hide next to the code once you have used it.
  • Keep a copy in Zoho as a backup.
  • If you use Zoho filters, check that none move or delete customer emails before forwarding.

Troubleshooting

The verification code does not appear

Check the forwarding address in Zoho for typos. Remove it and add it again to make Zoho send a new code.

The test does not come back

Check that forwarding is switched on in Zoho after verification. See Troubleshoot email forwarding.

Frequently asked questions

How do I forward Zoho Mail to Hushdesk?

Sign in to Zoho Mail as your support address, open Settings, then Mail Forwarding and POP/IMAP, and add your Hushdesk forwarding address under Mail Forwarding. Zoho sends a verification code, which appears on the Hushdesk page. Enter it in Zoho, switch forwarding on and keep a copy.

Where is the Zoho verification code?

Zoho emails it to your Hushdesk forwarding address. Hushdesk recognises the message from Zoho and shows the code on the setup page under Confirmation arrived, with a copy button, instead of creating a ticket. If Zoho sends a link instead, a button opens it.

Which Zoho regions does Hushdesk recognise?

Hushdesk recognises Zoho verification emails from the main Zoho Mail domains, including the .com, .eu, .in, .com.au, .jp and .com.cn regions. If your code does not appear within a minute, check the forwarding address you pasted in Zoho for typos.

Can Hushdesk replies come from my Zoho address?

If your Zoho mailbox uses your own domain, yes. Verify the domain in step four of the setup and add the two DNS records it shows. If you use a free zoho.com address, replies go from Hushdesk's shared address with your store name, because only Zoho may send as zoho.com.

Does Zoho keep my emails when forwarding?

Yes, when you choose to keep a copy in your mailbox while switching forwarding on. We recommend that option, so Zoho still has every message. New tickets should be answered from Hushdesk, so replies thread back into the same ticket.

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